Damaged Fit file / crashed ride

The Archives Archived: Tips and Troubleshooting
1

 Zwift closed as I was finishing my ride - The ride seems to be partialy captured as seems to appear on my activity when I log into zwift website. However the distance doesn’t appear on my weekly total on the Zwift app and I cannot load the file manually into Strava as the fit file is malformed? The distance on the Zwift account also appears to be 4 miles below the completed distance - Is there a way any of this can be rectified?

I have tried attaching the two fit files from today below.

Thanks

2

There are sites that can repair fit files:

https://www.fitfiletools.com/#/ctf

http://garmin.kiesewetter.nl/

Try running the file through and if it can be fixed.

 

3

Thanks Ray - will try this

 

4

We’re also looking into this issue with fit files getting malformed on save. Thanks for bearing with us as we figure out what’s going on.

5

Hi, same issue here. Crashed while riding, ride is on zwift, but unable to upload to strava.ride 20/11 - 7.27pm