Custom workouts stopped synching

[shooj (Shuji)]

@Peter_Hi

Yesterday, after loading several new ones, none of those showed up in Zwift. All of them are in my workouts folder (with my ID), but none show up in the game.

Hi @Peter_Hi
Shuji at Zwift HQ here. I’m looking at your server logs and your PC is using the latest Zwift Launcher v 1.1.15. With this version, the workout files (the filenames end with .ZWO) should have been automatically moved from the old location in Windows Document folder to a new location. The new location is where the game expects to find your custom workouts. Try this, please:

• If Zwift is running - log out and terminate the app.
• Open Windows Explorer.
• Look in the old location: Documents\Zwift\Workouts\. Do you see your files with the .ZWO extension in the folder structure that you named?
• If yes - follow these steps from the Custom Workout FAQ
  
  
• Then launch Zwift again. Do your custom workouts show up in the game’s home screen?

I read through the email thread you have with my Support Team colleagues. The changes that Launcher v1.1.15 introduced are fairly recent, and you were receiving older information. Thanks for the opportunity to address this knowledge gap.