For years I have used custom workouts and have 100’s of them in different folders.
Yesterday, after loading several new ones, none of those showed up in Zwift. All of them are in my workouts folder (with my ID), but none show up in the game.
I have uninstalled/reinstalled Zwift and even installed it on another computer, still nothing.
There were some security settings in Windows that were changed yesterday (can’t remember which ones), are there any that may cause this?
They moved the files on windows computers, .zwo., .fit., etc. Perhaps something went wrong with the automatic migration and you have to transfer the files manually.
Check for _INFO_README.txt in the old wo folder, C:\Users\”yourname”\Documents\Zwift
New folder: C:\Users\”yourname”\AppData\Local\Zwift\
I’m no PC expert & that’s a little beyond what I’m comfortable doing.
What is so damn frustrating is that I probably inadvertently changed some OneDrive setting and now nothing works. Well over five hours, uninstall/reinstall multiple times, multiple emails with Zwift tech support & still, after six years of using custom Zwift workouts without a problem I can’t get anything to synch.
I feel your frustration! And, I doubt that the fault is on your side since Zwift just changed the location of the custom workout files… You’re using a windows10 PC, right?
Deleting and reinstallation of Zwift program will not change anything!
a) You may ask Zwift support to fetch your custom files from their backup on server side of a week ago?
b) No hesitation with respect to a simple PC Since you can press the Zwift button for running the game, you’ll succeed in launching the file manager and move the files!
Hi @Peter_Hi
Shuji at Zwift HQ here. I’m looking at your server logs and your PC is using the latest Zwift Launcher v 1.1.15. With this version, the workout files (the filenames end with .ZWO) should have been automatically moved from the old location in Windows Document folder to a new location. The new location is where the game expects to find your custom workouts. Try this, please:
If Zwift is running - log out and terminate the app.
Open Windows Explorer.
Look in the old location: Documents\Zwift\Workouts\. Do you see your files with the .ZWO extension in the folder structure that you named?
Then launch Zwift again. Do your custom workouts show up in the game’s home screen?
I read through the email thread you have with my Support Team colleagues. The changes that Launcher v1.1.15 introduced are fairly recent, and you were receiving older information. Thanks for the opportunity to address this knowledge gap.
@Peter_Hi
I don’t understand your reply - were you able to find your custom .ZWO files in either of those locations?
Whether they’re elsewhere on your local C:\ drive or if they’ve made their way to the OneDrive cloud, please copy-paste them to the folder where the game client expects them to be now:
That is not a fixed path. It should always be whatever %LocalAppData%\Zwift\Workouts expands to, which may not be what we expect. You should be able to navigate to that if it exists
My reply was letting you know where the folders were at that time.
I used your instructions and got this: C:\Users\\OneDrive\Documents\Zwift\Workouts\ which seemed to allow me to add new WKO files but some didn’t synch (Spinning arrow in explorer).
I just used the path from this last email & got this:
This is the correct one. replace username with your username, I should be able to see the exact path in our logs so if you’re having trouble I can DM you and work with you 1-1 to resolve this fully.
OneDrive should not be syncing Zwift folders. Workouts should be kept in sync on our servers, which is something I want to look into on our side - why that didn’t seem to work for your case.
Not purely unrelated, my theory is that when we tried to migrate your files, Onedrive triggered a download of a lot of your workouts that probably we’re not saved on disk. This is actually one of the reasons we wanted to move away from the Documents folder.
I’m going to dig in to why we weren’t keeping the workouts on the server though.
Why didn’t the launcher update with my reinstall of Zwift?
Zwift will only install a new launcher when we need it to, right now you were on the newest launcher, so Zwift wouldn’t need to do anything. Launcher updates Zwift Game, not the other way around.
I’ll keep an eye on this thread in case I see any more issues on your end. Thanks for your patience.
All of my workouts prior to 3/7/26 were still there. When I loaded new ones into the folder that I have used for years on 3/7/26, those new workouts didn’t show up. And for whatever reason the file path was on OneDrive.
One more thing, a workout folder “Current” doesn’t show up in the game, but it’s in the workouts folder. It’s not a big deal, I don’t really need it
Since you can press the Zwift button for running the game, you’ll succeed in launching the file manager and move the files!