Custom workouts not appearing in Zwift, not syncing to other devices [April 2023]

Known Issues
41

I just had the same issue as you all and by looking through the log file, I was able to determine that zwift did not like a special character in the .zwo filename (a letter with an accent). So for those of you what may have french or spanish characters in your file names, this could be causing the issue. I simply changes the filename to something more basic and it synced without issue

42

I’ve found that if you create a sub-folder in your Zwift ID folder, and upload your file to the sub-folder within your Zwift ID folder, it seems to work fine. Not sure what the reasoning is, but it worked for me.

43

Update: it’s no longer working…

44

Hi I confirm I had French accents in the name of the workout. I deleted them in the TextEditor, deleted the workoutfile and relaunch. And mircale, it synchs again on IOS devices. Thanks for the tip, you saved my day :slight_smile:

1 Like
45

Would someone from the Zwift team be able to reach out to me? I’ve just had 2.5hrs of type 2 fun doing a custom workout, but it doesn’t show up in my activities? However, the drops and new gear I unlocked DO show up in my profile?

For info, customer workout file name: Long_Bike_2_30, saved directly in the custom workout directory (no subfolders), downloaded straight from Intervals.icu.

46

Im having the same problem! my custom workout is not appearing

47

Hi @Samantha_S1, Welcome to Forums. This is Juan from Zwift. Thanks for using this share your concern regarding your issue with the custom workouts.

I see that you’ve already contacted our support team, and they’ve already replied to you. I’d like to encourage to keep in contact with us to move forward.

Friendly reminder, to ensure your workouts sync across your devices, don’t include special characters, including symbols and punctuation, in workout names.

48

Hello folks,

I want to confirm that the root cause of valid custom workouts not syncing across Zwift devices was fixed several Zwift versions back. These recent reports appear to be due to configuration errors or are not sync issues.

I’ll mark this thread as solved to prevent any reports of new issues from getting lost in the mix. Please don’t hesitate to reach out to us in Zwift Support in order to go over troubleshooting steps and share any feedback you’d like to give. If we manage to confirm that this issue has opened back up, I will remove the solved tag and update our linked issue tag.