Custom Workout sync problem on Iphone

Bugs and Support
1

Hello everyone,

I would need your help regarding the transfer of custom workouts to my iPhone.

According to the zwift tutorial " Custom Workouts"

You just need to copy the .zwo file into the Workouts > <> folder on a PC, and the added workouts should sync across all my devices (iPhone).

However, I am unable to see these workouts on my iPhone.
For now, I am syncing my workouts via iTunes, but this method is a bit cumbersome.

Do you have a solution for this syncing issue or any other tips to suggest?

Thank you in advance for your help!

2

Hi @Cedric_Fund

Shuji at Zwift HQ here. I trust you’re following the Custom Workouts instructions here, yes?

The thing I’m seeing in your server logs is you’re logged into Zwift from three devices at the same time: a PC, an iPhone10, and an iPhone16. It’s natural to do that when troubleshooting, but don’t. Concurrent logins from multiple devices creates all sorts of problems including this one.

Log in from one device and always save-and-exit (or trash-and-exit) the session to log out a session properly.
Then log in from the iPhone, and also save-and-exit (or trash-and exit) from that session.

Please try that, and let us know if that solves it for you?

1 Like
3

And in addition to the reply u already got: What im doin and it works perfectly:
Copy the ZWO to the folder. Start Zwift on the PC and open workouts to check, if the WO is there. Then I close Zwift on the PC and start the iPhone/iPad and I/u have access to the copied workout.

4

Hello,

Thank you for your answers.
This is indeed the link I use for the instructions.

Indeed, I tried creating my custom workout via the PC, turning Zwift off, then turning Zwift back on on the PC.
Then I tested on an iPhone. Not seeing the training, I tried on another iPhone, but still nothing.

I just tried again:
connection to Zwift via PC => creation of a wiorkout “test” => start riding => exit riding => close Zwift on the PC => restart Zwift on the PC => close it => wait 1 minute and launch Zwift on the iPhone. I still don’t see my “test” workout

Thank you