Device Apple TV 4th gen most up to date iOS. (Bluetooth)
Resistance not working correctly in Zwift. Specifically can be spinning at 110 rpm in 50/11 gear on section of road that’s 0% grade and only generate 80 watts. resistance may go up on uphills but is not consistent and often drops. This started after January 16th. I did not have issues for a year prior to that.
ERG mode adjusts resistance but my reported power is much less than what I am actually putting out. I do not have another power meter but I can hold 260 watts for 30 minutes without much trouble (FPT is around 280). workout/ ERG mode on zwift this is difficult to do at 200-220 watts.
Resetting Apple TV to factory presets and reinstalling Zwift
Trying a second Apple TV
Calibrating trainer multiple times
Turning off all other Bluetooth devices in my home.
Putting Apple TV within 2 feet of trainer
Trainer pairs as both power and controllable without difficulty.
bluetooth connection light on direto seems to consistently be functioning normally. (blinking when not on zwift, solid when starting zwift)
Speed reported in trainerroad app all the sudden is really small around 0.7 mph, and power also feels off in that application
Step mode works via MyETraining app over Bluetooth
Changing wheel circumference in MyETraining app doesn’t seem to impact Zwift or trainerroad.
Of note I have filed 3 support tickets with zwift over last week and have yet to get a response from a person.
Also of note I am beginning to suspect my issue may be hardware related as I recently have discovered the reported power output from the trainer seems much less than the actual effort I have to put in pedaling, and this is occurring across multiple platforms (trainerroad, zwift workout mode and MyEtraining application). I will update post when I hear a response from Elite regarding this concern.