For the past six months Zwift has been super buggy, with my avatar freezing regularly for a few seconds intermittently throughout the ride. This is largely annoying during workouts, but makes group rides impossible as I get dropped straight away. Whilst the avatar is freezing, the other riders often veer all over the course (off road, the wrong direction etc.).
This has only happened in the past six months, and my previous 2+ years of Zwifting have been good. I have a reasonably mature laptoop, but the minimum spec had always worked perfectly well (albeit with graphics settings turned down etc.). Since having the problems, I’ve doubled the RAM in my machine, bought a cooling pad to keep temperature under control (it started during summer so I thought that may have been an issue) and have uninstalled everything from the laptop so it’s pretty much a Zwift only device now. None of this has worked, and it’s especially buggy during group rides with a larger pool of riders.
The Zwift support staff were initially supporting (ie trying to convince me it was all a problem at my end), but now they don’t respond to emails, so I’m reaching out here instead.
*edit incidentally, looking at the resource monitor during the group ride this morning, both CPU and RAM were around 30-40% usage, which seems like it should be usable to me.