As of last night, I was suddenly unable to ride. My bike is attached to the Kickr Core stationary trainer. Zwift confirms that my Bluetooth/WiFi is connected to the trainer, and my iOS device works on other Bluetooth settings (Beats headphones, vehicle access, etc.).
Trainer has a blue light on and a red light on for the ANT. After joining a world or an event to ride, once I begin pedaling, no statistical data (wattage, speed, etc.) is displayed on the game and my character remains stationary. I’m also unable to complete a calibration spindown (fails every time).
All plugs and attachments are intact. If anyone has experienced similar issues, assistance would be much appreciated - thank you!!!
i’ve tried connecting through multiple devices, all connections are intact, and there’s no transfer of data when I begin pedaling.
i submitted a work order ticket, but i have no idea when they’ll get to that. are you aware of any contact numbers? if that’s the case it’s a bit frustrating because i’ve only had the trainer for about 8-9 months.
No, but I’ve dealt with Wahoo customer service a few times and they are great! I’ve only submitted tickets online and they usually respond within 24 to 48 hours.
My first Core only lasted 13 months and they had to send me a replacement.
Alejandro here from Zwift. We appreciate you bringing this to our attention, and I couldn’t miss the chance to help you.
@Mike_Rowe1 you are totally right, if the Wahoo KICKR CORE is not even working on the manufacturer’s app, this is a trainer-related issue, so contacting Wahoo is the best workaround.
If there is anything else we can help you with, please do not hesitate to write us at support@zwift.com.
