I bought zwift ride with wahoo kickr core. I set it up but it registers me at 2000w.
I upgraded firmware I replaced my iPAD I re-connected.
It then allowed me to ride to my normal FTP on 2 or 3 occassions - through I had fixed the problem with the iPAD upgrade.
But today - still stuck on 2000w. Its the power source connectivity.
I am in despair I have tried EVERYTHING (and an expensive set up!) and my ‘indoor’ bike is unrideable. Does anyone know what I can do? Bar taking the whole set up to a skip - writing it off and starting again with another brand.
I have been in touch with the AI bot help a lot and am technical by back ground so all the obvious things have been tried.
Is it the kickr or is it the connection to Zwift - that’s the issue.
Suspect there is something wrong with the kickr.
Its worse because I thought I had it nailed with the iPAD upgrade and enjoyed (if that is the word) an FTP session and an hour ‘ride’ at my correct watts.
I have to draw this to a close.
I got the Zwift ride in November
Its now mid January and I cannot use the rig.
I have done all these steps (and in cases multiple times). I should say I have worked in Technology my entire career - and also invited my tech savvy friends to my home to ‘look over my shoulder’.
I installed the Zwift / Zwift companion apps. I reinstalled them. I deleted them from all devices but the one that was the controller (an iPAD). I upgraded the iPAD to the latest model.
I have power cycled the kickr and repeatedly have done this. I have connected the Kickr to Wahoo app and checked for firmware upgrades. I have completed those steps. I have ‘forgotten’ the kickr on Wahoo so there is no possible blue tooth ‘conflict’.
I have re-paired the controllers/powers source etc by deleting and re-installing the Zwift app.
I have spent HOURS AND HOURS on forums and researching videos / set up and connectivity.
I note that the POWER which read > 2000w etc as soon as I start spinning (note the cadence is right) - consistently starts like this. I have on about 3 occasions ONLY managed with ‘normal’ watts. But this is not a repeatable exercise.
Its an intermittant fault - which I think is connected to the Kickr connection. The lights do not always indicate a signal is present.
I can’t continue with this please can I return the equipment so that I can find an indoor trainer that works. I have big events to train for and 2 months of trying to get this to work is it for me.
Please advise how I can get this return activated.
And thank you for your reply and advice. I can confirm I have tried all the steps - the Kicr Core doesnt support factory calibration spin down. I have done all these steps (several times - alone and ‘observed’ to ensure not missing anything).
Thank you - perhaps I shouldn’t have persisted thinking ‘its me’ for so long. I have spent so many hours re-setting it up. Trying one thing then another. Then going back to basics - working through the connectivity logic. Moving the position of the trainer. Checking the blue tooth signal strength with other apps. Etc. What a massive waste of time, money and training time.
In your situation I would contact both Zwift and Wahoo support, work with whoever responds first. They will both very likely walk you through a bunch of troubleshooting steps that you’ve already tried, and then if Zwift decides the trainer needs to be replaced, they will contact Wahoo support to initiate that.
Thats helpful I have also contacted Wahoo and Zwift but apart from acknowledgment I get no further follow up. I will wait another week or so hoping someone will get in touch a person not a bot.
Have you tried the instructions on this page? They give procedures for v1 and v2 Core factory spin down. Hopefully the information is not out of date and it might be worth the try.
I believe I read on the forums recently that this still works for the core2 to access the factory spindown menu
”Quickly tap the trainer icon in the center of the screen 10 times or until the popup menu appears.”
I have done more tests with Wahoo only and isolated the issue to the Kickr Core. I have sent full details and screen shots and provided this both to Zwift and separately Wahoo.
Zwift is still only ‘talking’ to me via AI bot - promising ‘someone will be in touch’ - the ‘in touch’ is an email saying I havent been in touch.
I reply sending all the extensive details showing that the kickr is the isolated faulty element.
No further forward.
I am so deeply disappointed with this whole process I feel like I am in some deadly doom loop of no human contact.
By the way I tried the factory calibration journey on several occasions. When you pull up the ‘spin down’ calibration - you can’t proceed as the button to go ‘next’ is greyed out.
I have tried this (and many many many) other iterations on several occassions.
The trace when connected to Wahoo only (no Zwift at all) shows identical fault. The Power is off the scale - the cadence is correct.
It has to be the kickr core
It has to be faulty
It IS intermittent although 98% of the time it doesnt work.
I simply cannot CANNOT get Zwift to send me anything other than AI bot emails. Some saying ‘yes we see and we’ll be in touch’ and others saying ‘you havent been in touch’.
Talk about doom loop - an apparently (and I am sure this is right) unusual fault.
No way of getting this resolved. Can’t train.
Its the utter lack of contact and sense that is so destroying. I think the only way I will get out of this is to order up a new kickr core and write off 500 quid.
Zwift is great when it works the rig is lovely - but my GOD the problem journey is an utter nightmare which I am still in.