Hi,
I use Zwift 2 weeks and every time I start workout I have connection issues. I have connected Flow Taxc turbo trainer and HRM to laptop, paired in zwift and there is still no connection. Sometimes after 1 minute of disconnection and then adding again devices to laptop it would connect it and I can ride, sometimes I can be 10 mins on turbo and still there is no connection (in bluetooth settings I can see that turbo is paired but not connected, I’m removing device, then adding again, connection, then for a few sec it’s connected then it’s dropped). During longer ride 2-3 hours, connection was dropped about 5 times, it happed also to HRM but mostly it’s turbo.
I updated laptop-got a new one, as my previous was quite old and I thought it will solve the issue but it’s the same. When I was connecting to my mobile, there was no connection issues.
Anyone can help me please? If you need more information I’m happy to answer. It’s just very frustrating I can’t do my training. I got all set up for turbo training and it doesn’t work properly.
Thank you.
Anna
Hi @Anna_Lorent
Welcome to the forum.
Laptop bluetooth is not very strong and it has a lot of interference. If your trainer and HR have ANT+ then I would suggest getting a ant+ dongle and a short usb extension cable. You can put your log file in to Zwiftalizer.com to see how many connection drops you had.
Thank you @Gerrie_Delport_ODZ ! I’ve heard/read somewhere about dongle ANT+, but was convinced that I don’t need that as I have Bluetooth. Now I know it needs to be Bluetooth Smart, I’ll get a dongle then. I’m not the best in technical issues… 
So I appreciate your advice.
I opened also this program zwiftalizer and yes, it’s handy to see how the program is working from technical side. Thank you 
That is why we have so many helpful people on the forum, that are happy to help.
Don’t comnect the turbo direct to the Bluetooth connections section of Settings on your PC, connect it only through Zwift.
Though as Gerrie has said, ANT+ might be a better bet.
I did that too, removed device in laptop settings, and just opened zwift - but it looks the same ‘connected, no signal’. I ordered ANT+ dongle, should be next week and hopefully it will all work! Thanks!
Make sure it is not paired to anything else like another phone or Garmin connect.
Also pedal while connecting.
I got today ANT+ dongle, connected and it’s perfectly working, signal not dropping, no connection failure info etc. Just when I firstly connected dongle and opened zwift basically I had still the same problem but it looked like dongle was not detected, it turned out driver for dongle wasn’t automatically installed so I had to find driver and install it manually and after that it was all fine. Thank you! 
And you said you are not best in technical issues. Good job.
Hope you have many happy rides.
