Connect zwift companion

Hello Everyone,
I’m Jim and I just bought a HT “TACX NEO”, which works very well with my computers, but
I can not sync with “zwift companion”

I have a mac and a pro surface of windows.
you can help me,
thank you very much, Jim

Ok, not totally following what you are asking.

Does the Neo connect to the Zwift app on Surface?

The Zwift Companion App is used to interact with Zwift and to bridge Bluetooth if needed to a computer.

The Zwift Companion App connects to the Zwift App over your local network.

Hi Paul,

thank you for return, yes the application Zwift connects with surface.

By the way application Zwift Companion does not interfere with Zwift on my computer.


Le sam. 29 déc. 2018 à 07:07, Paul Allen (Watopia Wayfinder) a écrit :

You need to make sure that the Surface and the device that runs the ZCA are connected to the same router.

Thank you for your advice Paul, I’ll try this later


Le sam. 29 déc. 2018 à 07:49, Paul Allen (Watopia Wayfinder) a écrit :

I tried, the devices are well connected to the same router but it is my phone that can not appear the computer while it is available.


Le sam. 29 déc. 2018 à 07:49, Paul Allen (Watopia Wayfinder) a écrit :

Hey, did you manage to fix the issue ?
I have similar problems.
Zwift on windows works fine. But the companion does not turn to game mode. Th phone is with android, and connected to the same network