Companion App Wifi or Data

Feature Requests
1

Hello,

A suggestion for the Zwift devs.
I understand the companion app needs to be on the same wifi than the apple tv, pc, etc when we want to connect our trainer, hr via the phone.

But when I don’t use the phone connection, why should I have to be on the same wifi.
I have a great wifi at home, but for some reason the companion app works for 5 mins after I restart my router, then it’s back off.
I find it very stupid because I would simply use it for my workouts and to see what happens around.

I wish it would be something that would be looked at because right now the companion app is useless during rides

2

You should look into why you are having problems. That seems to be the issue that needs sorting.

1 Like
3

I’ve read somewhere you need to restart your router.
Which I do each time but the game doesn’t want me to be in game… or it lets me be for 5 mins.

If anyone has any other ideas of things I can test out, lmk :slight_smile:

4

Depending on how much data you have on your phone’s plan, I sometimes connect my PC to phone’s hotspot and that works fine for me.

1 Like
5

You don’t need to continually reset your router. It’s probably losing connection to the game because your phone is switching between Wi-Fi and mobile data. They can all do this momentarily, even if the Wi-Fi signal is great. Disable it by turning off Smart Network Switch (or similarly named) on Android, or Wi-Fi Assist on iOS. Alternatively just disable mobile data during your ride.

Give that a try and see how you get on.

3 Likes
6

I think the problem should be from your phone switching wifi and data. Maybe you should totally disable wifi. Let see if that will work

7

I think you need to be on the same wifi because that is how the companion app connects to the ride that you are currently on … i.e. it connects to Zwift locally, on your own network, rather than via the Zwift servers (I haven’t looked into it, that just seems like the most obvious reason).

I have never had an issue with the Companion app in a ride, and rarely restart my router (in fact I genuinley can’t remember when I last did that). I would concur with the other posters that it sounds like your phone is switching between wifi and mobiloe data for some reason.