Hello Together,
I have a Problem with the progress bar in the Companion-App. My wife and I are using different iPhones. We also have a iPad. All three devices are up to date with the latest firmware. On both iPhones there is no progress bar for example the actual Tri-Academy or the Tou of Makuri. If I go in the Companion-App on the iPad, I can see both progress bars. A switch to the account of my wife also works fine. But both iPhones doesn‘t show the progress bar. It seems that the progress bars are assigned to the first device, wich the account was looged in first. Does anyone also have this behavior?
Regards
Thomas
I see the same progress bars on all devices. You might try force-quitting the ZC app on all devices and see if that corrects the issue.
I deinstalled ZC-App on the iPhone and on the iPad. Then I only installed it on the iPhone. The progressbar does not appear on the iPhone. After that i installed ZC-App on the iPad and everything was like bevor. Only on the iPad i can see the progressbar. I don`t get it.
What iPhone do you have? Perhaps it is not running the latest iOS and, therefore, cannot run the latest version of ZC. I don’t mean ‘doesn’t have the latest version the phone can run’ but ‘the latest actual version’. If you iPhone is old enough it might not be able to get the latest version, even if it is as up-to-date as it can be.
My wife has got an iPhone 12, I got an iPhone 12 mini and an iPad Pro (2017). All 3 devices are running latest firmware 16.1.1. So there ist no “realy” old device I think. What I have noticed is, after deinstalling and installing ZC-App again the preferences are already set like Strava or FITBIT connection. So the Informations are not stored on the phones or the tablet. But i have no idea what to do to get it run.
No one has a similar problem?
Now we are in 2024 and nothing has changed with this problem. On my iPad i have a progress bar actually from the Tour de Zwift 2024 campaign and on my new iPhone I didn`t have the progress bar. If someone had also this issue, maybe there is a workaround?!
Hi @Thomas_Petzold1228. This is Juan here a Zwift colleague. Many thanks for the brief explanation that you are running Zwift in iOS version 16.1.1. At this time we released a new game version for iOS on January 31st. If you haven’t done so, please update your game version by clicking on this link. If the issue persists, please write inzwift.com/contact-us. My colleagues will be happy to provide personalized assistance.
Hi @Juan_Lopez10, the post was from November 2022. For today I am on the latest firmware on IOS 17.3.1. and the latest version for Zwift and Zwift-Companion. Since 2022 nothing has changed. There is no progress-bar on the iPhone while on my iPad the progress-bar is present. Logoff and Login doesn`t work. Deinstalling companion-app does not help. It seems that the progress-bar is attached only to one IOS-device.