Companion App connection problems? [iOS 18] [macOS 15]

It seems like many of these issues are Wifi Router related. You can read about what solved it for me here:

Hi Evan, Many thanks to Chris and Dan for their advice of re-install.
I was running an Intel Mac recently updated to OS15.2 that seemed to break the Companion-Game connection. After install of OS I did not have the option to toggle Zwift local network access under the Privacy and Security system settings. After re-installation of Zwift and during the initial Zwift logon I got a pop up window asking to allow connection to local network devices. Choosing allow completed the logon and with Zwift Companion running on an iPhone 11 with OS18.2.1 the Companion app connected to the game. After installation and allowing connection with the pop up window the Zwift game now is recognized in the System Settings>Privacy&Security>Local Network. Hope this helps other users with a similar issue. Thanks everyone for your help in resolving.

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I looked for it in Settings as well before the reinstall of Zwift.
It’s odd that it doesn’t show in that section of Settings unless you do a reinstall.

Hello, @evan-zwift

  1. When running from Library/Application Support/Zwift/ZwiftAppSilicon (which will run under the Terminal app) no problem at all with the ZC app connectivity
  2. When running from Applications/Zwift random ZC app connectivity problems

Just explain this and you have the solution of your problem. :smiley:

Model Name: MacBook Pro
Chip: Apple M3 Pro
System Version: macOS 15.2 (24C101)

That was part of the workaround that support suggested, but doing the Local Network tickle would often cause Companion to work again sometimes several times, yet would revert to needing it again. I remember it worked flawlessly for over a week, and then needed the local network ‘fix’

But after updating everything with x.3**, so far it’s working as designed.

** Sequoia 15.3, ipadOS 18.3, iOS 18.3

Hey everyone, Apple has released macOS 15.3. In our internal testing, we have not been able to succesfully reproduce this on 15.3 using the same steps that were reproducible in 15.2. Also, we have received a couple of reports from users like @Rob_C_Neo_2 saying that it has been resolved once they updated to 15.3.

Given the nature of the issue, we can’t be 100% certain that it’s truly fixed, but if you have had the issue and update to 15.3, I am curious to know if it resolves itself.

We’re working on some improvements to the connection flow on macOS, as well as looking into potential UX changes to help users find this new setting in the case they accidentally turned it off. We will share more once we have specifics.

Thank you all for your patience as we work through this.

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Yep, 4 for 4.

It seems to connect after the chosen ride/workout loads where before it would connect while waiting for us to chose one, which is a great improvement!

Ride on!!

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I’m also using 15.3 and no issues. M4 Pro Mac Mini and iPhone 15 Pro.

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I thought an M2 mini was The Thing to run Zwift. I can see the work their programmers have done to do shadows and simulated road surfaces. Pretty nice…

My Macbook updated yesterday, ran Zwift today and CA didn’t connect. BUT (in case this helps), I re-rebooted and launched again, and that time got an OS prompt to allow Zwift to find devices on the local network, clicked “okay” (obviously) and all is well again.