Climb Portal Pro Badge not awarded

[Mr_Deadpool (Deadpool)]

Has anyone else completed 10 portal climbs and not been awarded the climb portal pro badge?

[Dan_Kothlow (Dan)]

I’m at #9 right now.
I don’t know where / when the climb portal route is considered “complete”.
Is it at the top of the climb when you get the stats?
Do you have to get all the stars? ( My climb up Tourmalet did not register the first star, but I got the finish stats )
Do you have to descend, and get the Climb Portal progress bar to indicate completion?

[B_Jimmy (James)]

@Dan_Kothlow

I don’t know where / when the climb portal route is considered “complete”.
Is it at the top of the climb when you get the stats?
Do you have to get all the stars? ( My climb up Tourmalet did not register the first star, but I got the finish stats )
Do you have to descend, and get the Climb Portal progress bar to indicate completion?

It would be great if someone from Zwift could answer this.

[James_Zwift (James)]

It’s at the top.

[Ron_Jones_CBC_Racing (Ron Jones)]

Did you ever get it?

I just completed 10 and was not awarded the 10 badge. I got the single.

[Mr_Deadpool (Deadpool)]

I had to email Zwift with the specifics and they awarded me it. Hopefully this doesnt interfere with the 25x badge

[Ron_Jones_CBC_Racing (Ron Jones)]

Thank you. Guess I will need to email.