I do appreciate, and enjoy, ZwiftInsider, and what Eric is doing.
Unfortunately, it seems as if ZwiftInsider often serves as “Zwift publisher”, bringing to light aspects Zwift is reluctant or embarrassed to publicly acknowledge themselves, by virtue of being a preferred tipping party (This may very well be false. But it is my impression, nonetheless.)
Zwift should stand behind it’s (presumably) “errors” (call them “bugs” if you will, but I do expect them to put some thought behind their product/offering.) I did invest hard-earned drops in a “product” that was post-purchase modified. Imagine you are, say, level #50, and find one day you were silently demoted to #45, because of “level calculation bug”.
If Zwift can change the product post-purchase, I should be given the option to “refund” the purchase.
No. Not cool.