I’m trying to update my payment information with a new, non-expired credit card. After entering all of my information and clicking continue, my credit card details disappear and the Z flashes colors for about 15seconds and then nothing happens. The Z disappears and my credit card info re-appears. No error message or anything. I’ve tried this with 3 different cards, on Safari and Chrome. I’ve tried entering the numbers manually and by using my Google wallet. I tried yesterday, and again today. I can’t seem to give Zwift my money…the one thing you’d expect to work correctly.
UPDATE: My workaround was to add my credit card to my PayPal account and then pay via PayPal.
Thanks for sharing. We’ve created a bug around this situation.
We also looked into your account and it looks like it did go through on the new card you added.
Have a similar problem… I can’t change my payment on zwift com/eu-de/payment-update. After entering this link, the options “credit card” and “Paypal” appear for 3 seconds and then the Z flashes colors for about 10seconds and then the link changes to .zwift com/eu-de/billing/ membership. And there is no option for changing my payment method. Actually there appears " Oops, we hit a snag!".
Are there actually any trouble about payment???
Also when I want to re-activate my membership, it stucks at the point where I choose “Join”. (at confirmation the data for direct debit, which is right)
I already send a mail to customer support, but the answer wasn’t helpful at all.
the same question, what can I do about it
I would contat Zwift support about that. Zwift can’t help with payment issues here on the forum.
thanks，I try to contat Zwift support but no reply yet
It has a bug when the countrycode is illegal.
here is the error message
Uncaught RangeError: Incorrect locale information provided
at Number.toLocaleString ()
I am a programmer and I override the native method and payed successfully
Number.prototype.toLocaleString = function(locale){ return this.toString() }
i think this error shoudln’t have caused a fatal crash 
Let‘s work overtime！brothers
hmmmm … same here … Also I have contacted the support some minutes ago - anybody else a solution for no-programmers 
???
Ughh same issue. Trying to update my payment card and i hit the same snag it just reports an error. You would think as this is a payment issues, this would have been fixes right away.
Same issue here. Just want to update my card details. My subscription runs out in 3 days
Paul; how can I update my credit card info? I’ve tried all suggestions I can see, but no joy
Hi @Nick_Mellor
Welcome to the forums!
Please reach out to our support team. We won’t discuss account issues here on the open public forums.
Thanks
I’m having the same problem.
I’m trying to update my credit card without success. The renewal information shows the old card.
Contact support@zwift.com