Hello, I have a Polar Bluetooth H7 heart rate monitor. I see this in the Bluetooth Settings on my iPad (I didn’t pair it in the Settings app): [IMG_0303] However, Zwift doesn’t recognise it al all: [IMG_0302.PNG] Any help would be appreciated. Thank you.

Hi @Guy_Fisher I would suggest going into the settings and forget the H7, then try to pair again.

I’m assuming you are wearing the chest strap and have moistened the area that touches your skin while trying to pair it, correct?

Hi @Guy_Fisher welcome to Zwift forums. Apple made changes to iOS starting with v13.x. In order for apps to use the Bluetooth radio, you must give the app permissions to do so. If you installed Zwift and said “no” at the permissions prompt, the app will not be able to access the Bluetooth radio. Th…

Hello, Good idea, however I checked privacy and Zwift in settings and Bluetooth seems to be enabled see screenshots below. Any other ideas? [IMG_0305.PNG] [IMG_0304.PNG]

Yes, I did. As you can see in screenshot above, iPad does see it in Settings app. Bit it doesn’t appear in Zwift. Do I add the heart rate monitor under “Power Source” or “Speed Sensor” ?

It should be under heart rate. I dont use an ipad, but this is what it looks like on android. [Screenshot_20200409-134501]

I think Zwift need location access if I am not mistaken.

Location access permissions are needed to enable Bluetooth radio access in Android devices. You can try it on iOS , but I don’t think that’s going to fix it. First thing I’d do is power off the iPad completely and reboot. It’s an important step that you should not neglect. Do you have Polar’s app r…

It never seemed to request locatio access.

Can't connect Bluetooth Heart Monitor on iOS

Bugs and Support

Heli_Guy (Guy) April 9, 2020, 5:25pm 3

I didn’t pair it in the Settings app, (see screenshot) so forgetting it isn’t an option.

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Can't connect Bluetooth Heart Monitor on iOS

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