the resistance while using zwift is extremely high (on flat routes) and this happened from one day to the next. On a flat route in the easiest gear, it feels like stepping up a mountain (very high resistance!). Changing into a higher gear makes it even more difficult. So I guess that I have to lower the base?
Updating the firmware on the trainer didn’t fix the problem either.
Any ideas what it could be and how I can fix this problem?
Hi Steve,
I installed it. The free version is very limitated and I wont buy a license for 20 bucks. Anyway … the resistance is also very high and I think when I use the arrows up and down I should regulate the resistance!? Nothing happens here and it’s strong/hard as in the Zwift App.
Your screenshot indicates you’re pairing via ANT+ FE-C instead of Bluetooth FTMS. This is also the reason why the wrench icon is not appearing for you - because spindown over ANT does not work for Elite Suito. See our Support Hub article and the chart near the bottom.
Please try pairing over Bluetooth instead, or calibrate using Elite’s app as others have suggested. Either method should work.
I had as well issues with resistance and calibration. The resistance was so high that I could not reach the target calibration speed. I contact Elite support at
The replied almost immediately with some instructions to test the resistance with the app. The test failed so they asked me to make a video and responded almost immediately that a electronic board needs to be replaced. I send them the serial number and some other information and shipped the electronic board (everything free of charge). With the video it was easy to replace the board.
The trainer is now working flawless and it took only 3 days from the report of the error to the fix. This is a worldclass support. Thank you F. for this effort.
Hey All,
as Peter described, I have taken analogous steps with support and have been sent a new board. After the exchange, the trainer worked as desired with Zwift.
Hi Peter,
Sound a lot like my problem at the moment. How old was your trainer when they got in touched with Elite? I have just opened a ticket, however my trainer is 3 years old (not much used though). Fingers crossed.
I think 2 years, but i had the invoice which was helpful. I send some Videos so they could see what was wrong, shortly after i received an Electronic part with good instructions, replaced it and it was working again. Overall i think i have like 10000 km on my elite Suito, and my two sons purchased them recently too. For me is tee best trainer for the price.
Thanks a lot for your quick response despite this being an old thread. I have already send them a video with odd sounds coming from the trainer wheel when plugging in the power supply. Hopefully they can and will help me out.
I have the exact same experience overall with the Elite Suito - great trainer!
