Cannot signup for contest or challenges

Seems enough iPad is up to date.

So when you login you don the see this on the Course/Route screen:

No I do not see that screen. I see the course selection in middle. I see the right side information. On my screen the left side has no information no text about anything or a signup link/button.

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Have you tried installing the Zwift App on your iPhone (not Zwift Companion App) to see if you can join on there.

Have you submitted a ticket to Zwift Support?

Who are you? I assumed you are zwift employee if your are not zwift employee please identify yourself and why we are having this exchange

No I have not installed zwift on my iPhone because zwift support told me to install zwift companion

No I have not submitted a ticket because I sent an email, submitted a help request online , and I posted the issue in general discussion formun

No zwift input area suggested a ticket. I have raised this issue with zwift support in past and I believe they generated a ticket for tracking but again no solution to issue

I do not wish to explore alternative (work around) methods for what I should be able to perform on the uptodate app on ipad, iPhone, and macpro without a fix to normal method for signing up contest. What is the reason I am not provided the screen view you sent and I assume other use.

I am not a Zwift employee, but I am a Zwift Forums User Admin (Watopia Wayfinder).

I have assisted many people getting their issues resolve as I am trying to assist you.

If you could please try and install the Zwift App on your iPhone and see if you are seeing the Mission there. You cannot run both apps on the sameness device at the same time, but you can have them both installed.

You could also try uninstalling Zwift and restarting the device and reinstalling it, you will not loss your progress.

Just trying to assist you, Ride On.

:rofl:

This is indeed the “Zwift Forum”. However, like you, ~99.99% of the members here are regular Zwift users and NOT Zwift employees. But there are on occasion some Zwift employees who will respond. The best way to get support for a critical issue or report a bug is to do so via:

While I do not hav an iPad, I do have a MacBook, Apple TV, and iPhone. All show the Mission info. Very odd that this would be an iPad only bug, but probably not the first time or the last.

Thanks for your input

But you have misunderstood the bug scope. Not an iPad only bud. The contest/ mission sign up link does not show up on ipad, iPhone, or macpro or on website. I am not able to signup anywhere after zwift sends me an email announcing contest/mission. Useless and frustrating notifications

Are you using any type of VPN either on your devices or on your router?

Do your devices have the correct time and date?

Are your devices fully updated.

It is very odd that you cannot see the missions.

No vpn
Yes normal iPad iPhone macpro setup
Yes my device show correct time, day and zone

Yes my devices are fully updated with current available os and zwift apps are all the currently available updated versions

Yes it is odd that I can not see the contests

And missions you see and are able to participate in while I am not able to sign up and participate

But you never know of the over thousands of zwift customers I might be the only one have this issue. Seem so since no other person has commented to having same issue or zwift tech support has not spent any time solve the issue when I reported in past

Guess I should go away and be thankful I can ride the courses

Have you tried uninstalling Zwift and reinstalling.

I have seen this issue before, but it was caused by users not having the app up to date and that does not seem to be the issue with you.

I am guessing you are not on the trial either.

Zwift support does keep an eye on the forums, but it isn’t the weekend so that might be why they haven’t responded to the thread.

Going to find out if @Gerrie_Delport or @Daren have any ideas.

Hi @Paul_Allen: As much as I would like to help, when it come to Apple I am lost.

But reading your suggestions it look like a version issue, the missions get pushed when there is an update.

@Samuel_Herndon: Do you see the new Garage, drop shop and drops while riding?
image

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Thanks to all for interest and suggested solutions.

Did you get it fixed?

No the issue has not been fixed. All suggestions tried and failed to solve the issue. I cannot sign up for contest via iPad or iPhone or macpro or on zwift website. I cannot participate in contests (currently jaybird)

Again thanks for suggestion, but I seem to be the only one with issue. So I will be thankful I can ride the courses

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You are not alone…neither my husband or myself can see the mission icon on the start screen on our iPads or iPhones. Waiting to see if this is resolved…

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Hi Gerrie, thanks for saying about the new drop feature. It does seem to be an apple problem. I don’t have the new drop shop feature and I also don’t have the ability to sign up for the Jaybird challenge. Rather gutted as I’m new to Zwift and been on it a week, didn’t realise they didn’t support apple very well.

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Scrap all my problems. Just checked the App Store and had an update that hadn’t installed properly. Updated and all features and now available in both my iPad and iPhone.

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Thanks @Sophie_Pollard For letting us know. So Checking the app store solved your problem.

I cannot see the mission at all on my Apple TV either.

I did not see to sign up for it in the Zwift Companion for Android either.

Make sure that the Zwift app is fully up to date on the ATV. Also, do you see the Drop Shop on the Zwift app?

I don’t think you can sign up for the Mission on the ZCA.

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