Cannot pair my sensors - using Garmin - have the ant stick and zwift mobile. i'm gonna cry in a bit.... SOOOOO want to start this

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More info is needed.

Are you using a PC, Mac, iOS, or AppleTV? 

What Garmin sensors are you using?

The more info you give the faster we can get you up and running.

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Paul Thank you.   Mac.  I have the newer separate bluetooth cadence and speed sensors.  I have and ant + sitck and USB extender.   Wont see my hr either.   my garmin 500 sees them all.

What more can I tell you?

Giuliana

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Paul Thank you.   Mac.  I have the newer separate bluetooth cadence and speed sensors.  I have and ant + sitck and USB extender.   Wont see my hr either.   my garmin 500 sees them all.

What more can I tell you?

Giuliana

5

Try a different USB port on the Mac. On the Zwift pairing screen is the ANT + icon active in the upper left hand corner? I’m guessing from what you are saying that the speed and cadence sensor is the Wahoo Blue S/C.

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HI - already tried a different port.   No = the ant + icon does NOT show.  It’s not a Wahoo… bought it on amazon 

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also - this device does not show in finder…

 

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9

did i buy an adapter and not the stick - geezzzzzzz

 

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and if so, what exactly do I need.   I don’t want to make any more mistakes…

11

What is the make and model of the speed and cadence sensor?

It looks like the Ant+ and USB extension are correct. I am not a Mac guy so I don’t know exactly we’re to look to see if the drive is installed for the dongle.

12

This is an example of what you need and it looks like your should work: https://shop.zwift.com/products/zwift-ant-starter-pack

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both sensors are Garmi

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Post a pic of your pairing screen.

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Sounds like your Mac has not recognised the ANT+ dongle.

This could be, old or incorrect drivers - How old is your Mac?

File system structure being case sensitive.

USB port compatibility - usually computer age related.

17

okay… that’s possible    it’s an early mac air 2014

 

18

Hi Giuliana, if you have Garmin Express running, try closing it before running Zwift.  It could be hijacking the ANT+ stick/adapter and preventing Zwift from accessing it and scanning for sensors.

I’d guess your Mac should be fine – I was running Zwift for a while on a 2009 MacBook Pro.  Pretty low frame rate, but didn’t have any trouble with the ANT+ adapter once I closed Garmin Express.

more info:
https://support.zwift.com/hc/en-us/articles/202579149-Zwift-can-t-find-my-USB-ANT-dongle-?mobile_site=true

19

I agree with both above, it seems like your Ant+ dongle is not being recognized by your Mac. I would think if it was the Garmin Connect program interfering with it some how you would get a pop up when you open Zwift, that is what happens on a PC.

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thank you both so much.   I will give this a try!