Trying to login after reactivating account. All good on iPhone and iMac connected but account password not working nor can I find orange Zwift app when considering reloading app. Any advice appreciated. Peter
@Peter_Davidson1
Welcome to our forums! Alejandra here from the Zwift support team.I’m sorry to hear you’re having trouble logging in after reactivating your account, but don’t worry! Let’s tackle this issue together and get you back on track.
Before trying to log in, please double-check that there are no spaces in your email or password when you enter them. Also, if you’re using more than one device, try logging in on just one device at a time to avoid any conflicts.
For reinstalling the app, we’ve got an article to guide you through downloading Zwift. If these steps don’t solve the issue, please don’t hesitate to reach out. We’ll be happy to take a closer look at your account.