Cadence not showing

Hi,


I normally get to see the cadence from my Wahoo Kickr Core, but this doesn’t work anymore. I can still select it, but it stays orange (as you can see in the background of my picture) on the first page of the app, and also doesn’t appear during the rides. I think this problem started after installing the latest update on my Mac (Ventura 13.6.9). What can I do about it? Thanks for your advice.

I haven’t seen that problem before, but the things I would try are:

  1. Remove Documents\Zwift\knowndevices.xml to put all pairing information back to defaults
  2. If that doesn’t help, do a clean reinstall of Zwift using these instructions:
    Re-Installing Zwift

Hi Paul, I tried everything you proposed, but without result. Any other idea?
Kind regards, Katrien

I’m making guesses because there haven’t been other reports of this issue that I have heard. Shut down Zwift, unplug the trainer and then power it back on, then run the Wahoo app on your phone. Check for firmware updates for the trainer, and then do a test ride in the Wahoo app to see if it reads cadence. If there are any issues, contact Wahoo support.

Then disconnect the trainer from the Wahoo app, test Zwift again. If nothing changes, try pairing the trainer via the Companion app (the pair through phone option). Any difference?

Also if you have the Zwift app on your phone as well as the laptop, delete it from the phone so there is no chance that both have been running at the same time.

If nothing resolves it, contact Zwift support and ask them to investigate.

You also have the option to try using a cadence sensor installed on your crank arm, which can give more accurate readings than you get from the trainer. You shouldn’t need to do that but it’s an option and the inexpensive ones generally work fine.

You could also try pairing the trainer via ANT+ instead of Bluetooth. I like to have both pairing options available for troubleshooting. The Coospo ANT+ dongle is very cheap and works well. On a Mac you the drivers are built in so you just plug it in and that’s it.