Today I climbed Mont Ventoux via the Ven-Top route and encountered what appears to be a bug with the summit spinner.
Background: Since I’ve collected all items from previous Alpe du Zwift climbs, the spinner should award drops for duplicate items. There’s a recently added spinner on top of Mont Ventoux that’s supposed to reward drops for repeat items.
The Issue: When I completed the climb, the spinner landed on gloves and displayed the notification “+15,000 drops gained.” However, my actual drops inventory was never credited with these 15,000 drops.
Frequency: I’ve completed this climb at least 10 times since the upgrade system was released (primarily for upgrading climbing bikes and collecting drops). This is the first time I’ve specifically checked whether the drops spinner functions correctly, which makes me wonder if I’ve been missing out on drops from all my previous climbs.
Has anyone else experienced this issue with the Ven-Top spinner not actually awarding the drops it displays? Any suggestions for troubleshooting or should I submit a support ticket?
Edit: I did not make any U-turns during the ride and completed the full Ventop route.
Shuji at Zwift HQ here. It’s a good question! I’m asking the engineering team what the expected outcome should be if 1) you’ve already won all the prizes you can win form the Alpe spinner, 2) if Drops are expected if you hit a duplicate prize on the Ven-Top spinner.
@Eric_Burt_JETT
Looping back with information from the engineers. Looking through your game logs for that May 28 ride you did earn 15k “backup” Drops. You strike me as tech-capable, so you can locate the local game logs on your PC (here’s how) and Ctrl+F “drops” to verify these lines for yourself:
Line 23299: [RewardSpinner] Drops backup reward 15000
Line 40760: Earned drops : 64630
Line 40764: Starting Drops : 550630
Line 40768: Ending Drops : 615260
Anyway - the Drops “floater” UI appears next to the center HUD element and is similar to the XP floater you see for each mile / km completed - they appear and vanish very quickly.
Further - in the context of Drops awarded by a spinner - the Drops are actually awarded in the background a few seconds before the prize wheel UI finishes doing its thing for technical reasons I’d rather not get into.
In this example screenshot - the floater UI is “catching up” to 15.000 Drops already credited a few seconds prior by the Big Spin spinner.
For players like you who’ve already earned every possible spinner prize - you’ll instead get 15k / 25k / 40k Drops depending on the prize. Please pay attention to the center HUD your next time up Ven-Top because the floater happens quickly.
This sounds like it’s working as intended, but if it isn’t, please ping us in this thread.
I saw this exactly the same, that the points are added right before I see it on the screen.
There’s a lot of drops just riding up Ventoux. With the spinner, it helps pay for my upgrades (although I’m still short 2 million with one more payout to go)
The spinner is a Winner.
