I just received the Zwift Click+Cog(v2). In the box was only a manual for the Zwift Click, not for the Cog. So I installed the Cog like everyone will do with a normal cassette: with a lock ring tool and a bit of force until you feel a bit of resistance.
As the Cog lock ring is made of plastic it broke. Apparently there is a ‘5nm max’ imprint on the lock ring, which is easily missed on the black ring while installing it on a trainer in a dim garage.
This is a bit disapointing as it could be easily prevented by at least the following simple steps:
Colored ‘5nm’ instead of the dark imprint.
Place a manual in the box.
This will help some but will still result in broken lock rings as a lock ring tool simply has a lever that is too big for a plastic ring.
Why not use a metal cog ring as I am used to?
I’m really sorry to hear about your Zwift Cog being broken. That’s not the experience we wanted for you. My name is Monica, and I’m part of the Zwift Team.
Thank you for sharing your feedback regarding the Zwift Cog; it’s incredibly valuable to us as we strive to improve our services and products continuously.
To help you get back on track, I’m sharing an article that outlines some steps and includes instructional videos on how to properly install your Zwift Cog. I hope you find it helpful!
If you encounter any more issues or have any questions, please don’t hesitate to reach out to us at https://www.zwift.com/us-de/contact-us. I do want to mention that we’re currently experiencing a higher volume of inquiries, so there may be a slight delay in our response. I appreciate your patience as we work to assist everyone.
Hi Monica,
Thank you for your reply.
As the ring is already broken the articles you mention are not useful anymore.
From the chat support I’m not getting a response.
