Not fixed. Not happy.
I appreciate that boflex hasn’t even set up their support portal properly, and just uses the default jira account
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Honestly. No response. No progress. Been using the JRNY app while waiting and it’s gettin’ old.
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Patience is not a virtue I posesses. Ordered a Zwift Hub One this morning and will Craigslist the C7. If history serves, Jrny should then resolve the issue about 10 minutes after the Hub One ships.
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Damn Chris, you were close. They fixed it today.
Hello,
We have just released a hotfix to resolve the connection issues you were experiencing while trying to use Zwift, Peloton, and other third-party apps with your machine. We’re sorry for any inconveniences and disruptions this caused to your workout routines. Please try the steps below to have your machine check for updates. If you continue to experience any issues, please let us know right away so that we can share that information with our development team. Any detailed or specific information you can provide will be very appreciated.
Check For Updates:
Reboot your machine by disconnecting it from power
On the JRNY Logo Screen, tap quickly & repeatedly on Launcher Version in the top right corner until a menu shows
Select Check for Updates from the pop-up menu
*Check Version: *
Once Logged In, navigate to your Profile tab in the bottom right corner
Enter the About Section
Confirm the App Production Version shown is 2.17.1
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The Zwift Hub shipped last night. My luck, or lack thereof has the precision of a Swiss watch. You are all welcome. 
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At least you can ride till it comes in lol
It took them a long time to do the fix when it was working fine before last update. lol
Looks like a hot fix was release today. Have not validated yet.
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I tested it, worked right up
Has anybody else been lucky with the fix? I am looking at buying a C7 now strictly to use with Zwift on IOS and would like to ensure it’s working before pulling the trigger.
Is there also a powermeter in the C7 that will send the data to Zwift?
All the reports I’ve seen is that’s it’s fixed.
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I have a Bowlfex Velocore which is supposed to bluetooth with my Android, or PC, or Apple product, and then to Zwift, which I love, but as you know it does not. Been waiting for the fixes for I can’t remember how long…
But, over a year ago, I gave up on that and installed a Wahoo Cadence and a Wahoo Speed sensor on the Velocore and they connect with Zwift fantastically… But, the speed sensor is not accurate.
I have tried setting zwift (speed sensor) to about every brand in the list. The only thing that adjusts the speed is the tire size setting. Setting the tire size to 20" is closest to a real world speed I can get. But it is still roughly twice the speed I am really moving.
The wheel on the velocore is 16" diameter. I have the sensor installed close to the hub (some website said to do it that way). I could move it out the edge of the wheel with some minor plastic cutting on the velocore…
So, my question is?
-
Can you add wheel sizes such as 18" thru 14" so I can dial my speed in?
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Should I have the speed sensor mounted close to the hub, or out at the edge of the wheel?
I know the sensors are not really designed for stationary bikes… but they work great! Just need to be able to dial in the speed accuracy.
Have you tried the latest JRNY update to see if your velocore will pair with Zwift properly now? It’s going to be difficult to achieve reasonable accuracy with the speed sensor. The sensor is designed to be mounted on the hub so I’d put it as close as possible to the axle.
There was a recent bug fix in JRNY that fixed a few different fitness devices:
So, I’ve looked through prior posts and saw that there seem to be several folks who experienced connection issues in past years with both Bowflex treadmills and bikes. But nothing I read seems to have a fix for my specific issue (apologies if I missed something), so I am hoping someone has advice.
I connect directly from the bike to Zwift on my ipad - I do not use JRNY and do not have that app or a JRNY account.
I’ve done two test rides that successfully connected without issue. But today, even though the main connection screen (before “let’s go”) linked with the bike without a problem, I got a “connection failure” message any time I tried to begin a ride past that screen.
FWIW, I just switched to paid Zwift from my free trial (though I don’t see how that would impact anything).
@Rowdy - you seem to be the go-to guy on this problem… any recent updates on this issue?
Thanks very much!
Hi @Cassie_Crawford welcome to Zwift forums and Zwift more broadly.
Shuji at Zwift HQ here. Rowdy’s taking a little well-deserved time off, so I’ll weigh in here in his absence. I moved your post into this long-standing thread, but know there are many moving parts to the issues that Bowflex exercise bike owners have reported.
In your case specifically - I’m looking at your server logs and can see that you did a 9 mile ride on March 25. That was in Watopia on a route called Tick Tock. I trust that went well?
Today - the first of several logins to Zwift started as a structured workout called “30 minutes to Burn Performance” with a route in London selected. I’m not seeing any distance covered, so I’m assuming you were able to pair but your avatar did not move?
A super-basic difference between these two examples is that the first is what we call a “free ride” and the second is a “structured workout.” Without throwing a lot of Zwift jargon at you, I would like to ask you to reproduce the (succesful) ride on Watopia’s Tick Tock route, and report back if your avatar is able to move in free ride mode?
From the Home Screen, select Routes > Watopia > Tick Tock from the route list.
When your avatar spawns - does your avatar move? Can you screenshot what you see and drop that picture in your response?
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I tried again yesterday, starting with Tick Tock and then doing a workout - and both worked this time! Thank you!
Adding some info as of Aug 2024 for clarity.
I just spoke with JRNY support and there are a few pieces of information I got:
- C7 auto updates itself, this is why JRNY support page doesn’t list any firmware updates for it
- Sometimes a bluetooth reset might help with issues, available through a “secret menu” - option “check permissions”
- To enter the secret menu, turn on the bike, go to “profile” and then repeatedly click on your initials on the top left
- If you simply start the bike and find it (via BT) in Zwift, it will NOT work, it will connect but not transmit. You NEED TO actually start a workout on the bike named “ride with zwift” - this was the core of my issues…
Cheers
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This was a life saver. It was purely the “Ride With Zwift” workout that I was missing on my Velocore.
Neither Bowflex support nor Zwift ambassador+support had any clue of this. I was even told the problem was likely my Apple Watch and asked to unbind it every workout.
For anyone else hunting down a solution on a Velocore:
Login to the bike
Tap “Programs”
Scroll to the very bottom
Within “Fitness Apps” category, select Work Out with Zwift.
From here the Zwift app will flawlessly receive data
If you tap the heart on the workout you favorite it so it’s easily available from your Favorites tab. The same works for the peloton app.
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