Hi Zwifters, I need some help please!
The Zwift App on my Samsung Galaxy Tab A7 has connected a bunch of times in the past with no issues to my Bowflex C7 trainer. A couple rides ago I was seeing graphics errors (lots of green splotching) in game. I was thinking I need to remove the app and re-install it, then an OS update came out for the tablet. I think I installed the new OS update, then uninstalled the game a reinstalled…I got one ride in (same graphics errors), which was two days ago.
Today I try to go on a ride and the tablet can’t find the Bowflex (cadence and resistance/power). My heart rate monitor (bowflex arm strap that came with the C7) connects to the tablet (not the bike) just fine and reads my HR.
Troubleshooting so far:
-Power cycling the bike
-Using the bike restart function
-Restarting the tablet
-On the tablet going in to Storage → Apps → Zwift and removing data
-Uninstalling & reinstalling zwift
-Checking for updates on the bowflex (up to date)
Edit: Also tried resetting the C7 to factory default (hold the arrow button on the back, then plugging power back in). It restarted & auto downloaded updates, but it remembered my WiFi password so I’m not sure it was a true reset.
Also tried installing Zwift on my phone to see if it would work from there. No luck.
Neither device lists the other in the bluetooth menus so I can’t figure out how to reset that connection.
Zwift version 1.33.3 (107565) (I checked the app store and no updates are available).
My internet is the same as it was for a dozen successful rides.
Any ideas? Thanks!