Bluetooth still not working with new release of 8/31

(Jerry Bob) #1

tried the new functionality to connect via bluetooth to my mac laptop running on OSX El Capitan…from whats new zwift ‘‘For Apple users, we’ve also added support for your computer’s built-in bluetooth. If you’re running the OSX version of Zwift you should now have a “gear” icon on your pairing screen title bar.  Clicking it allows you to toggle between finding Bluetooth devices via Zwift Mobile Link running on your phone, or via the built-in bluetooth in your computer.  Give it a try, and please let us know if you have issues.’’

tried unplugging wahoo kickr and still nothing…have had problems connecting via bluetooth since may update and cannot seem to sort…ant+ dongle works no problem but would be useful to have bluetooth working. 

unless i’m doing something wrong when trying to connect. any thoughts welcomed . thanks

(Vicente Ferrando (REB+)) #2

I have what I think is the same situation.

I’ve tried to connect the trainer through bluetooth, and even though it is an Elite Real E-Motion B+ that is one of the trainers explicitly indicated on the release notes, it is not detected either on the Macbook bluetooth or via the mobile link on an iPad.

(Eric C. (Zwift HQ)) #3

Hi everyone,

Could you both open up a support ticket and include your log files from your Documents\Zwift\Logs folder? We can take a more in-depth look there.


(John Holland) #4

I switched from connecting (to my Kinetic InRide) via Mobile Link to built in on my MBP, and it works, but now I can’t switch back to using the Mobile Link, which is more useful during a ride… Can anyone give me some guidance plz?



(John Holland) #5

NVM, I edited the prefs.xml file… but surely there can be an easier way to toggle between the two bluetooth connection types.

(Eric C. (Zwift HQ)) #6

Hi John,

There’s a little “gear” symbol in the right-hand corner of the Pairing screen. You can switch in-game there.


(John Holland) #7

Eric that was the first thing I tried, that gear icon was how I switched it to built-in Bluetooth initially. The problem then is that it is grayed out once I’m on built in Bluetooth.

(Georg Nikodym WoB) #8

Does this feature require a modern Mac? I have a late 2011 MBP that does not have BTLE, just regular BT…

Not hugely important because the link app on my iphone is working fine – the only reason I ask is that I’m guessing that latency will be better going direct to the Mac.


(Eric C. (Zwift HQ)) #9

Hi Georg,

Yes, it requires BLE or Bluetooth Low Energy. Older Macs do not support this.

@John - Can you try having the mobile link paired AND Bluetooth turned on? That should allow it to switch back and forth.

(Pat Mahy) #10

I can confirm that the above suggestion from Eric works! 

(John Holland) #11

@Pat, the problem is lately I’ve been having a hella time getting Mobile Link to see my device. It’s really aggravating.