Bluetooth device paired, but avatar not moving

Hi everyone - I haven’t seen anyone with my similar situation so I thought I’d ask here.

I’m using a Tacx Blue Matic trainer (not a smart one) with a Wahoo BT cadence and speed sensor that I bought on amazon.

I’m connecting to Zwift via bluetooth on both my iphone X and Macbook pro. It picks up on my sensor and my trainer. When I pedal I can see my RPM change on the home screen, but when I start riding my avatar is not moving and just stuck on the side of the road. This is the first time I’ve ever used zwift so its not like I used up my 25km.

If anyone could help me out let me know. Spent the past 3 hrs trying to get this to work and getting pretty bummed out.

The movement of the avatar is determined by your speed sensor. Do you know if your speed sensor is paired to Zwift?
Where and how is your speed sensor mounted?

My cadence & speed sensor is mounted to the right side of the back tire. I made sure all is installed correctly… My sensor is detected and does pair with Zwift.

On the paired devices screen, it shows me my cadence and gives me an RPM, but says 0 MPH for speed sensor, but says its connected if that halps. For speed sensor it shows my Blue Matic trainer, and cadence is my Wahoo Blue SC.

Maria, I’m a bit confused. If your trainer transmits speed then why do you need a speed sensor?
A speed sensor should be mounted on your rear hub.


This is my front wheel as an example but a speed sensor needs to mounted this way. Cadence, rpm, will not move your avatar.
A cadence sensor should be connected to one of your cranks.

If you have two devices running the Zwift game app (not the Companion app) simultaneously, that creates all kinds of problems including this one. Please pick the device you want to use to run the game, and uninstall the app from the other one.

Hi Maria, were you ever able to get your avatar moving? If yes please share what you did, I have the same situation, been stuck on the side for a while now :see_no_evil:

Hi @Pinkie_Pitikoe

Welcome to the forum.

Can you please tell us more about your system and what trainer do you use.

Hi Gerrie. I have a Tacx blue matic trainer and a Bluetooth Garmin speed sensor 2. The sensor pairs with Zwift but the avatar doesn’t move. While I’m pedaling, the game says “paused”, it’ll start when I pedal”

Hi Gerrie

Thank you for responding. I’m not sure if you’ve seen my response on tbe forum, hence I’m replying here as well.

I have a Tacx blue matic trainer and a Bluetooth Garmin speed sensor 2. The sensor pairs with Zwift but the avatar doesn’t move. While I’m pedaling, the game still says “paused”, it’ll start when I pedal”

Hoping you ca assist.

I desperately want to join and ride Watopia before it closes. I’ve paid for membership.

Regards
Pinkie

Hi @Pinkie_Pitikoe

While you are in the pairing screen you can try the following.

  1. unpair everything.
  2. start pedaling
  3. Pair the speed sensor
  4. You should now see the speed change in the pairing screen.
  5. click ok
  6. start a ride and see if it work.

What happen many times with a speed sensor is it goes to sleep very fast so if you don’t pedal it will fall asleep.

Hi Gerrie

How do I unpair everything, there’s no option to do that on the pairing screen.

The speed sensor is fully functional when I use Garmin connect, so I don’t understand when you say it goes to sleep very fast. I don’t even have to pedal that hard to have it activated on Garmin Connect.

Please advise step by step how to unpair from Zwift.

Regards
Pinkie

Just click on the unpair button.

Make sure it is not connected to Garmin Connect. (completely close or uninstall garmin connect)

image0.png
Hi Gerrie

There’s no unpair button.

O you are not on PC.

Just click the Speed sensor button it should have the option to unpair. I think.

I tapped on the speed sensor, that’s how I got to this screen. What do I do when there’s no unpair button?

image0.png

I will check a bit later on my phone.

I tested on Android. If you just tap on the Blue box it will unpair.

Oh you meant that, that’s what I’ve been doing all the time. When I pair again nothing happens, it’s the same…connects but the avatar doesn’t move

Do you see the speed change while in the pairing screen?