Blinking Red Light - Zwift Hub

Hey All - I just bought the Zwift hub after assembling it and putting my bike on it I plugged it in and the light only has ever flashed red or nothing flashing at all. I’ve never seen any other color. Zwift companion has never detected the hub. I contacted support and they sent me an article on updating firmware using Zwift Companion. However, I can’t update the firmware when it won’t appear in the app. Any ideas or suggestions?

Hi Joe! If your Hub is on but undiscoverable by Zwift Companion (unable to carry out a firmware update) and Zwift Game (unable to ride), it may need to be replaced. I’d love to chat with you further. Please reach out to our Support Colleagues again so we can help and gather your private information offline. Thank you!