I’ve just switched to Windows and have started getting this problem. Black images uploaded as screenshots and often I get images of the pairing screen uploaded too.
I was previously using an ipad, with an android (Samsung s10+) companion app and screenshots would load normally - either automatic or snapshots I took myself.
The current set up is a Windows 10 business level laptop connected to a TV via HDMI and runs full screen on both laptop and TV. Works beautifully, except for this issue.
I have the same issue. I am running
Zwift on Samsung Galaxy S10e using DeX on HDMI connected monitor in full screen mode with Companion app running on the phone. Every photo I take is pirch black. There’s plenty of room on the storage an all permissions are granted.
@Tomasz_Piasecki Try running Zwift in windowed mode instead of full screen. Mine works fine when I switched over to windowed.
If I grab photos using the ZCA, they always show up black in the Save screen on the Anroid tablet. There is an icon of some kind in the top right corner of each photo, and tapping on that causes the photo to appear. Then when you save the ride, the photos are saved.
The other thing I’ve noticed is that taking photos on the tablet running the Zwift game uses the built in screenshot function, so you can get various kinds of clutter. Using ZCA just captures the picture – no dashboard, no leader boards, no list of nearby Zwifters, etc.
Screen capture/upload has been broken in multiple ways for over two years now with no solution in sight.
Each to his/her own solution 
Hi, another newbie here. While there is a temporary solution with Zwift on Windows (windowed mode), how about the solution for Zwift on phone app?
I am using Honor 8X as my Zwift and Oppo F1S as my Zwift Companion.
Thanks.
Eko
Hi,
I’ve seen a lot complaints regarding this. Do note, however, this issue is not universal. Screen image capture being broken as it is (and it is - still!) does not include - for me - any “blank” photos item.
I am at a loss as to what is the logic to this behavior.
Seems to have been fixed in one of the recent updates? Working OK for me now.
No so fast. The problem persists, at least for me. Yesterday, on a Zwift ride, my Zwift was running full screen, All of my screen shots were black blanks. Today, under identical circumstance with Zwift again running full screen, all of my screen shots were good. I have noticed this problem come and go rather randomly over the last six months. I works more often than not, by the way. I ride everyday and I note each time it screen shots don’t work. The occurrence of the problem seems unpredictable. I am using Zwift Companion with Zwift on the laptop.
Same for me with HP Elite 850 notebook on Windows 10 Enterprise since begin of Mai. With desktop PC, on windowed mode and photos without HUD overlay is working only.
Im having the same problem since last update. I checked memory space on my iPhone (where I use companion) and have a couple of gigs free. What do I do?
I started back into Zwift on September 1 (off for the summer season!). I take screenshot pictures with the Companion app and then before uploading from my Apple TV turn the data off so I got a clean screen shot. Worked fine for years. Now, when I turn off the data I get a blank/black image.
If I leave the data it uploads the screenshot with the data. If I remove the data it uploads the screenshot black.
I use an Apple TV - non-4K with IOS based companion. Latest software on both units. Latest operating system from Apple. Lots of available memory. Deleted Zwift and Zwift Companion and reloaded – same problem.
Issue also occurs when I use my iPad instead of ATV.
How to fix the black screenshot or wait till the update by the Zwift?
Still have the same issue with my ATV. I did a run using my iPhone and I was able to remove the HUD from the screenshot.
I suffer the same issue (black images for screenshots including HUD and correct images when removing HUD) but in my case I am using an Android tablet for the Zwift App and an Android smartphone for the Zwift Companion App. Not sure if it is Windows to blame here…
Any updates on this issue? It’s annoying me in the meantime (Windows 10 with HDMI & Companion app).
I’ve had black screenshots appear now and then in the past, but permanently during the last weeks. Today they have turned from completely black to light grey… The fallback pictures stored on my windows machine picture folder are black / grey aswell, only the _clean ones contain screenshots, but without any textures.
I see the same as N.
I use Zwift on my laptop (Windows).
Are you in Full Screen or Windowed mode. Many people (including myself) on Win10 find it does work in Full Screen mode, but works fine in Windowed mode. I’m guessing that has something to do with the GPU in the computer. I’m running on a laptop with the Intel built-in GPU.
I have exactly the same issue as Kent describes above (Sept '21).
This has been going on for far too long now, how hard can it be to find a fix for this issue. I’m also now starting to find that in addition to not being able to upload ‘clean’ images - lately my photos taken with ZC don’t upload to Strava at all, I have to manually upload them from the phone Gallery!
Zwift - please help!!
I recently switched from viewing Zwift purely off the laptop to running an HDMI cable to a bigger monitor. After that switch, photos were all blank.
I switched Zwift from full screen mode to windowed, and problem solved. Images are fine! 