Black screen when taking screen shots

(Gary Hughes [Tri-Anglia]) #1

All of my photos I take come out Black the photo is saved but it just apperars to be black.

I`m running windows and taking the photos without the companion app.
Does anyone know why or able to offer help to fix

Appreciate any help


(Daren) #2

Are you running duplicate screens? (i.e. laptop and TV) That seemed to be one of the causes according to this archived thread.

(Gary Hughes [Tri-Anglia]) #3

No just single monitor. I have seen that thread unsure what is causing it.