Apologies if there is a thread elsewhere that discusses this - the ones I could find have been closed since the guest world update. Running latest rev of Zwift on Win10 Pro (Surface Pro 4).
After each ride, I am getting two pictures for each screenshot one with no HUD and one, that as far as I can tell, is supposed to include the HUD. However, the one with the HUD is entirely black with no imagery. The clean one is fine. When I take screenshots manually using the Android companion app, the same happens - I get two screenshots, one clean (no HUD) and one that is completely black.
I would like to be able to get the screenshots with the HUD if possible. I have not yet replicated this behaviour on other device running Zwift.