Black pixels and not responding

Bugs and Support
1

After updating Zwift im now getting black squares on top of the screen

20240917_142637
20240917_1426371920×909 185 KB

I deleted the app on my laptop reinstalled it again but now when i ride the game stops and Zwift not responding now comes up.

20240916_175352
20240916_1753521920×773 76.4 KB

Has anyone else had this problem?

Thanks

Chris

2

Can you share all the details about your laptop hardware? Like screenshots of the system and display tabs in dxdiag?

3

20240918_124005
20240918_1240051908×1679 577 KB

20240918_123956
20240918_1239561908×866 378 KB

Zwifts been working fine until this last update.

4

Update the Intel UHD graphics driver with the latest version directly from the Intel website

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

And in Zwift settings, disable video screenshots

Zwift updates every couple weeks so nearly every problem people run into happens after a recent update. Sometimes it’s release related, sometimes not.

5

Brilliant, so far so good! Lets see what happens when im riding and hopefully it won’t stop responding.