Hi. My avatar is not moving when I start a ride. I have unpaired and re-paired all devices. Ensured apps are up to date. Logged out and back into Apple device and then zwift app. Re-paired all devices. Apple Watch confirms is paired and at status “in game”. Avatar still not moving when I cycle. No one else has used the Zwift bike or core, only me, and only on my iPhone. How can I fix this?
Do you see any Watts when you pedal the bike on the pairing screen?
No Watts. (To be clear, I’m to start to build to 45w, I cycle, and my w remains at 0w.
And Paul, I have a subscription. Tnx
I take it you have a Wahoo Kickr Core. To test it, shut down the Zwift app (force-quit) and run the Wahoo app. Verify that you can pair the trainer, check for any available firmware updates, and then do a spindown calibration in the Wahoo app. If that fails, you will need to talk to Wahoo support.
Hi Paul
A firmware update via the Wahoo app fixed the issue with watts/avatar moving. Now only remains to achieve successful iPhone connection for heart monitor which I’ve lost in the process(es)
Thanks for the assistance
R
Hi @Ruth_Loughrey, it’s great to have you in the forums! I’m Monica from Zwift. I understand that you’re experiencing some difficulties with your Avatar, and I’m truly sorry to hear that. I’d like to provide you with an article that outlines some simple troubleshooting steps that might help resolve the problem. If you continue to face issues after trying those, please don’t hesitate to contact us—we’re here to support you!
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