Avatar not moving everything is ok but Avatar doesn´t move

It has happened to someone that their avatar doesn´t move at ALL! even though everything is connected? My free trial hast just expiried and it will be renew on one week .
Everthing is connected and when I go to ride I can even see the watts and cadence ok, but the avatar is not moving.

Does anyone knows if this is related to the free trial ?

I have a wahoo kickr

Hi @Georgina_Montes_Oliv

Welcome to the Forum.

Yes your avetar will stop moving when your trial expired or you rode the free distance.

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