Avatar is not moving


I just bought the Elite Qubo digital smart B+ trainer. After i had installed everyting, my avatar on Zwift is not moving. On screen i can see my RPM, but nothing happens…

I have a ANT+ dongle, but no other powermeter. I tried to unpair everything, but nothing seems to help.

On the Elite software, everything is fine.

What can i do to start riding on Zwift?

What have you got paired as your power source on the Zwift pairing screen? It should be your trainer.

Check this Zwift support article out:


Hi Stefan,

Make sure you aren’t running any other cycling apps at the same time. Your signal could be hijacked away from Zwift. If you’re still running into any issues, send us a support ticket and we can help!