Apple TV - KICKR Bike cadence sensor won’t connect

Bugs and Support
1

Zwift connects the bike, steering and bike power but won’t connect the cadence sensor so can’t use Zwift. There is no problem with the bike as all sensors connect to Rouvy and Wahoo X and RGT. Anyone got any ideas?

2

Cadence is optional in Zwift and doesn’t really do anything anyway (other than display). So it shouldn’t stop you Zwifting.

The Apple TV is limited to three bluetooth connections including the remote. Are you pairing through Companion?

3

Hi @DIB

The Apple Tv is limited on connections as Steve mentioned, but if you’re using the Wahoo Kickr smart bike, it should have cadence built in. If you click on the Cadence icon in the pairing screen, does the bike come up as an option to pair?

You mentioned it works with the other apps, you’ll want to make sure those other apps are fully closed out and not running in the background stealing the signal. That way Zwift can pair to all of the bike sensors.

You can reach out to our support staff if you’re still needing help with troubleshooting this.

4

Hi ,

When. Click on the cadence icon the bike doesn’t appear

5

I’m having the same issue and although the power and resistance are connected the avatar doesn’t move.

If I connect via the companion app it all works fine.

Never had a problem with it until last week.

6

I had to pull the power cable out of the Apple TV box and wait a few seconds then reconnect, all good when rebooting.

7

I have this problem regularly as well. It works for a month or so, and then stops connecting for no obvious reason. The only way I can get it to connect is to delete the zwift app from apple TV and reload it but obviously thats a painful process and you cant do that every time you use it.

Any suggestions?

8

Hi @Michael_Reeves, thank you for posting! I’m Gian from Zwift.

I’m sorry to hear that your Wahoo KICKR BIKE stops connecting as “Cadence” for no apparent reason every now and then. Re-installing the app every time is definitely not ideal!

I looked at your app sessions and it seems that sometimes your Zwift app is in an idle state for days at a time. Please try force-closing the Zwift app before your next ride. Doing this every time you’re about to ride may prevent the issue from occurring.

Please let us know if that works for you!

9

Thanks Gian for the reply. How do you “force close it”?

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