Apple TV Crash Pacing Partner Survey

Bugs and Support
1

My ride crashed yesterday on Apple TV. I signed up for an event and warmed up joining a Zwift pacing partner then joined the event a few minutes before the start. At the end of the event after a cool down, I exited to save, a race recorded in ZwiftPower, and Zwift prompted a survey about the pacing partner. Then Zwift crashed and I lost the effort. I need it for Strava and Training Peaks plus the drops and such earned in Zwift. Please advise how to get my Zwift file to upload to those. ZwiftPower - Login

2

There was an update to address this a couple of days ago, are you sure you’re on the latest version?

You won’t be able to recover your ride, it’s not possible on Apple TV.

3

Yes, my ATV shows no updates available for Zwift. Not recovering the data is a shame.

4

I only just got the update today on my Apple TV. 1.0.55600 is the new version that is supposed to fix this crash.

5

Just have to ask—did you manually go into the app store / purchased / health and fitness / and access Zwift that way? Many people assume that apps will auto-update (sometimes they don’t, even if you have it set to auto-update), or they assume the app itself will announce an update is available…

I don’t know your experience with these things, so I want to try covering all bases. We uploaded the most recent patch for ATV the night before last.

6

Yes, I manually go into the ATV app listing and force a check since I never know when automatic updates will download.

1 Like
7

Related to this, does anyone know how to download my ride with mapping data since it was captured in ZwiftPower? All the metrics are there. Thanks!

8

Go to my.zwift.com and click on the activity and then the gear. It will let you download the fit file to your computer.

9

The activity doesn’t exist in Zwift since it crashed.

10

I don’t believe there is another way on the AppleTV system to access your partial logs. On PC/Mac and iOS (IIRC) there is a way to get the partial log files.

11

I ride Zwift today and when I started it gave me a message like “it appears Zwift crashed last time do you want to save?” sort of thing. Maybe it salvaged something now?