Updated Zwift app on Apple TV 4K and now Wahoo Kickr can’t be found on connection screen. Nothing else changed except Zwift app. This is a constant recurring problem nearly every time there is an app update.
Maybe instead of trying to get Zwift into the Olympics, the company could use some of that recent $100 million investment and make their platform work consistently.
I don’t need drop shops and more roads- I need an experience that is rock solid and doesn’t fall apart every time the app is updated to add a tree or shadow.
I appreciate your suggestions and they are my standard troubleshooting routine every time this happens.
Glad you haven’t experienced these issues- I’ve been using Zwift on Apple TV 4K from literally the first day it was available on that platform. Connectivity issues are almost a given every time the app is updated.
Well, if this is a consistent recurring problem with nearly update, what have you done to solve it in the past? There have been a lot of updates since the Apple TV Zwift app came out.
Does it suddenly start working and remain problem free until the next update? or what?
I got a Saris M2 connect to a Apple TV 4K and got the same problem as the TS.
I had this issue occasionally, but it got worse 2 months ago. I contacted Saris support and tried a lot of options to solve the problem. Disabling the 2,4 Ghz channel on my wifi network seemed to solve the problem
The last two weeks I rode outdoors en tonight I did my first Zwift ride in two weeks. Updated Zwift AND the Apple TV. Shouldn’t have done that
Got dropped almost immediately. Reconnect, unplug trainer, disable bluetooth on al the devices, disable 2,4Ghz on the wifi. Nothing helped.
Because the dropouts occur randomly it is hard, if not impossible, to solve the problem.
Disabling the 2.4Ghz wifi and instead using 5Ghz wifi will help eliminate Bluetooth interference.
How far is the trainer from the AppleTV? You might want to try moving it closer.
Based on my own experience w/AppleTV and Zwift:
AppleTV doesn’t need to be rebooted/restarted. I put it to sleep after each Zwift.
Alway force quit Zwift after each ride.
Use 5Ghz wifi.
Of course, update Apple tvOS and Zwift to the latest versions.
Lastly, make sure the trainer is isn’t connected to any other devices (e.g., your phone, Garmin, etc…) Turn those devices off or at a minimum disable Bluetooth on them.
The space between the trainer and the Apple TV is 150cm
I tried all of the suggestions you made, unfortunately without succes. The frustrating part is that it worked really well for 8 months (sep 2021 till april 2022) and all of a sudden problems rise.
That used to be the situation for me but recently (past month or two?) I’ve been having problems at the Zwift log-in stage. I invariably get the “whirling circle” for about a minute followed by an error message regarding my customer status. If I restart my Apple TV, the next log-in attempt is usually successful. It never used to be this way.
For the first 18 months, Zwift and Apple TV worked faultlessly (unless I tried to use the Companion app bluetooth bridge which I’ve now abandoned). Apart from the log-in glitch, the system still works well.
I’d log a ticket w/Zwift if it was login issues. They should be able to see something in their logs. Also, maybe power cycle your internet router and/or wifi to clear any cached information.
