I restarted my Zwift subscription back in November, while I was primarily using Apple devices. I recently switched to a PC as primary Zwift machine. During a group ride today, I started getting “Your trial period will expire in 10 Km” message and when it finally counted down, I was taken to the billing page, and being forced/asked to switch to a different credit card (I guess Zwift wants me off iTunes so they can save on the App Store margins). As I was in the middle of the ride, I just clicked OK on everything so I can get back to it. So while the app still allowed me to finish the ride, I stopped collecting drops, and possibly experience. I estimate I lost out on 10,000 drops as a result, not to mention the disruption and causing anxiety during the middle of a workout.
I got a receipt from my Apple Card showing I was charged for the next month of Zwift. However, my Zwift profile shows billing will be switched a different card (Visa), via iTunes. Possible Apple Card bug?
Hi @JeffLee123 welcome to Zwift forums.
Are you stilll seeing a “Trial expires in X days” message or something along those lines? If so, there’s a “Restore Purchase” link that you need to click to reactivate the membership you purchased in iTunes. See this article for details.
I’m apparently still subscribed via iTunes and I don’t see the “trial expires” message any longer. Collecting drops again, thankfully. Under the membership section, I have a message “Your payment will switch to Visa [next month]”. I don’t see any option other than “cancel membership.”
I’d rather keep my subscription under iTunes because I’m paying by Apple Card and getting 3%, as well as keeping my digital memberships organized in a way I want. Is Zwift trying to force their users off iTunes?
OK good to know. That still doesn’t exactly explain why I got the “Your trial will expire” message during the middle of a session, and drops stopped collecting. I also don’t think it’s an appropriate hammer to lay on users while they’re mentally and physically duressed
