My app will no longer sync with my sensors or the Kinetic Road Machine. I have followed the install and uninstall recommendations. App is not connecting on mobile device or PC.
Hello @DM_Dickson_MTM welcome to the community forums. Does Kinetic have its own app that you can test the connection with? Sounds like you have tried multiple devices and the trainer won’t connect to either of them, which leads me to think the trainer might be failing. Also, make sure you are force closing the Zwift app on your phone to ensure the phone isn’t hanging onto the bluetooth signal.
Thank Mike- I have ensured the mobile app was closed. Even turned off Bluetooth as an option all to no avail.
I tried utilizing the Kinetic app for a training run - the app will connect to both my Garmin and Apple Watch. However unfortunately I have not logged into kinetic since it sold. I like many others noticed once Kinetic sold support for the product became impossible to get. The good news is I strictly utilized Zwift to train, I will attempt to connect to a friend’s trainer via the mobile app. Before succumbing to the unfortunate answer of purchasing a new trainer.
Welcome to the forums! I’m Haziel from Zwift, and I wanted to add some troubleshooting steps that might help you run again.
I would like to start sharing this article about Connecting a Kinetic that provided steps that might be useful to resolve your connectivity issue.
Also, I recommend resetting all the relevant devices, to do this please try to unplug each device from power for at least 30 seconds is usually sufficient for a reboot.
Also, I recommend confirming that your Kinetic is updated and calibrated following the manufacturer’s instructions, when you finish log out of the Kinetic app and try again on Zwift.
I hope this helps resolve the issue, but if it continues, please don’t hesitate to contact us to provide further assistance.