ANT+ dongle issues windows 10 and Zwift

Bugs and Support
22

Computer specs:

System Information

  Time of this report: 2/19/2022, 10:54:52
         Machine name: DESKTOP-0KQ8MQL
           Machine Id: {6BC337F1-B748-4F11-AF37-20E338D0DB3F}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: System manufacturer
         System Model: System Product Name
                 BIOS: 0904 (type: UEFI)
            Processor: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
               Memory: 4096MB RAM
  Available OS Memory: 3946MB RAM
            Page File: 6148MB used, 8550MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
DxDiag Previously: Crashed in system information (stage 3) & Direct3D (stage 2). Re-running DxDiag with “dontskip” command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: Intel(R) UHD Graphics 630
    Manufacturer: Intel Corporation
       Chip type: Intel(R) UHD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_3E91&SUBSYS_86941043&REV_00
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb614eb89871cffc\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb614eb89871cffc\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb614eb89871cffc\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb614eb89871cffc\igd12umd64.dll
Driver File Version: Unknown (Unknown)
Driver Version: 30.0.100.9955
DDI Version: Unknown
Feature Levels: Unknown
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: Unknown, 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: Unknown
Vendor ID: 0x8086
Device ID: 0x3E91
SubSys ID: 0x86941043
Revision ID: 0x0000
Driver Strong Name: oem56.inf:5f63e5346f811dbc:iCFL_w10_DS:30.0.100.9955:PCI\VEN_8086&DEV_3E91
Rank Of Driver: 00CF2001
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available
MPO MaxPlanes: Unknown
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown
PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

       Card name: Radeon RX 580 Series
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x67DF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device
      Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_05251043&REV_E7
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0376255.inf_amd64_b67dbc7531b4ea7c\B376137\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0376255.inf_amd64_b67dbc7531b4ea7c\B376137\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0376255.inf_amd64_b67dbc7531b4ea7c\B376137\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0376255.inf_amd64_b67dbc7531b4ea7c\B376137\amdxc64.dll
Driver File Version: Unknown (Unknown)
Driver Version: 30.0.14023.7007
DDI Version: Unknown
Feature Levels: Unknown
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: Unknown, 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: Unknown
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x05251043
Revision ID: 0x00E7
Driver Strong Name: oem7.inf:cb0ae414b220a90b:ati2mtag_Polaris10:30.0.14023.7007:PCI\VEN_1002&DEV_67DF&REV_E7
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available
MPO MaxPlanes: Unknown
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown
PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown

Sound Devices

        Description: Digital Audio (S/PDIF) (High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438760&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
WHQL Logo’d: n/a
Date and Size: 2020-05-08 5:00:00 PM, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: SAMSUNG (Intel(R) Display Audio)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: IntcDAud.sys
Driver Version: 10.27.0.11 (English)
Driver Attributes: Final Retail
WHQL Logo’d: n/a
Date and Size: 2021-07-28 5:00:00 PM, 345320 bytes
Other Files:
Driver Provider: Intel(R) Corporation
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices

Video Capture Devices
Number of Devices: 0

DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Keyboard
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: USB Receiver
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

  Device Name: USB Receiver
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

  Device Name: USB Receiver
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

  Device Name: USB Receiver
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

  Device Name: USB Receiver
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

  Device Name: USB Receiver
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

  • USB Root Hub (USB 3.0)
    | Vendor/Product ID: 0x8086, 0xA36D
    | Matching Device ID: USB\ROOT_HUB30
    | Service: USBHUB3
    | Driver: USBHUB3.SYS, 9/30/2021 11:36:46, 648016 bytes
    |
    Âą+ USB Composite Device
    | | Vendor/Product ID: 0x046D, 0xC52B
    | | Location: Port_#0002.Hub_#0001
    | | Matching Device ID: USB\COMPOSITE
    | | Service: usbccgp
    | | Driver: usbccgp.sys, 10/9/2020 18:55:32, 185664 bytes
    | |
    | Âą+ Logitech USB Input Device
    | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | Location: 0000.0014.0000.002.000.000.000.000.000
    | | | Matching Device ID: usb\vid_046d&pid_c52b&mi_00
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 4/17/2021 07:12:40, 44032 bytes
    | | | Driver: hidclass.sys, 4/17/2021 07:12:40, 225792 bytes
    | | | Driver: hidparse.sys, 4/17/2021 07:12:40, 46080 bytes
    | | | Driver: LogiLDA.DLL, 8/30/2021 20:01:52, 3831808 bytes
    | | | Driver: LdaCx2.dll, 8/30/2021 20:01:50, 2477536 bytes
    | | | Driver: msvcp110.dll, 8/30/2021 20:01:52, 680032 bytes
    | | | Driver: msvcr110.dll, 8/30/2021 20:01:54, 847448 bytes
    | | | Driver: vccorlib110.dll, 8/30/2021 20:01:56, 372840 bytes
    | | |
    | | Âą+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/7/2019 02:07:56, 46592 bytes
    | | | | Driver: kbdclass.sys, 12/7/2019 02:07:56, 71480 bytes
    | | |
    | Âą+ USB Input Device
    | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | Location: 0000.0014.0000.002.000.000.000.000.000
    | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 4/17/2021 07:12:40, 44032 bytes
    | | | Driver: hidclass.sys, 4/17/2021 07:12:40, 225792 bytes
    | | | Driver: hidparse.sys, 4/17/2021 07:12:40, 46080 bytes
    | | |
    | | Âą+ HID-compliant mouse
    | | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | | | | Service: mouhid
    | | | | Driver: mouhid.sys, 12/7/2019 02:07:56, 35328 bytes
    | | | | Driver: mouclass.sys, 12/7/2019 02:07:56, 67600 bytes

Gameport Devices

PS/2 Devices

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,10.00.19041.1288
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,10.00.19041.1288
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,10.00.19041.0001
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,10.00.19041.0001
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,10.00.19041.0450
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,10.00.19041.0001
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,10.00.19041.1110
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,10.00.19041.1165
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,10.00.19041.1165
DV Muxer,0x00400000,0,0,qdv.dll,10.00.19041.0001
Color Space Converter,0x00400001,1,1,quartz.dll,10.00.19041.0746
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.74.0001.0092
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.19041.0001
AVI Splitter,0x00600000,1,1,quartz.dll,10.00.19041.0746
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,10.00.19041.0746
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,10.00.19041.0001
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,10.00.19041.1526
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,10.00.19041.0329
StreamBufferSink,0x00200000,0,0,sbe.dll,10.00.19041.0001
XySubFilter,0x00200000,1,0,XySubFilter.dll,3.02.0000.0805
MJPEG Decompressor,0x00600000,1,1,quartz.dll,10.00.19041.0746
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,10.00.19041.0746
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,10.00.19041.0746
VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.19041.0746
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,10.00.19041.0329
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,10.00.19041.0001
SBE2FileScan,0x00200000,0,0,sbe.dll,10.00.19041.0001
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.19041.0001
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,10.00.19041.0746
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,10.00.19041.0746
DV Splitter,0x00600000,1,2,qdv.dll,10.00.19041.0001
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,10.00.19041.0746
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,10.00.19041.0001
ACM Wrapper,0x00600000,1,1,quartz.dll,10.00.19041.0746
XySubFilterAutoLoader,0x00200000,1,0,XySubFilter.dll,3.02.0000.0805
Video Renderer,0x00800001,1,0,quartz.dll,10.00.19041.0746
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,10.00.19041.0001
Line 21 Decoder,0x00600000,1,1,
Video Port Manager,0x00600000,2,1,quartz.dll,10.00.19041.0746
Video Renderer,0x00400000,1,0,quartz.dll,10.00.19041.0746
MPC Video Renderer,0x00200000,1,0,MpcVideoRenderer64.ax,0.05.0001.1584
VPS Decoder,0x00200000,0,0,WSTPager.ax,10.00.19041.0001
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.19041.0001
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,
File writer,0x00200000,1,0,qcap.dll,10.00.19041.0001
DirectVobSub,0x00200000,2,1,vsfilter.dll,3.02.0000.0805
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.02.0000.0805
DVD Navigator,0x00200000,0,3,qdvd.dll,10.00.19041.0746
Overlay Mixer2,0x00200000,1,1,
AVI Draw,0x00600064,9,1,quartz.dll,10.00.19041.0746
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.19041.0001
WST Pager,0x00200000,1,1,WSTPager.ax,10.00.19041.0001
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,10.00.19041.0329
DV Video Decoder,0x00800000,1,1,qdv.dll,10.00.19041.0001
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.74.0001.0092
SampleGrabber,0x00200000,1,1,qedit.dll,10.00.19041.0746
Null Renderer,0x00200000,1,0,qedit.dll,10.00.19041.0746
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,10.00.19041.0001
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,10.00.19041.0001
StreamBufferSource,0x00200000,0,0,sbe.dll,10.00.19041.0001
Smart Tee,0x00200000,1,2,qcap.dll,10.00.19041.0001
Overlay Mixer,0x00200000,0,0,
AVI Decompressor,0x00600000,1,1,quartz.dll,10.00.19041.0746
AVI/WAV File Source,0x00400000,0,2,quartz.dll,10.00.19041.0746
Wave Parser,0x00400000,1,1,quartz.dll,10.00.19041.0746
MIDI Parser,0x00400000,1,1,quartz.dll,10.00.19041.0746
Multi-file Parser,0x00400000,1,1,quartz.dll,10.00.19041.0746
File stream renderer,0x00400000,1,1,quartz.dll,10.00.19041.0746
madVR,0x00200000,1,0,madVR64.ax,0.92.0017.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,10.00.19041.0001
StreamBufferSink2,0x00200000,0,0,sbe.dll,10.00.19041.0001
AVI Mux,0x00200000,1,0,qcap.dll,10.00.19041.0001
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,10.00.19041.0746
File Source (Async.),0x00400000,0,1,quartz.dll,10.00.19041.0746
File Source (URL),0x00400000,0,1,quartz.dll,10.00.19041.0746
LAV Audio Decoder,0x00800801,1,1,LAVAudio.ax,0.74.0001.0092
LAV Video Decoder,0xff800000,1,1,LAVVideo.ax,0.74.0001.0092
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,10.00.19041.0001
Enhanced Video Renderer,0x00200000,1,0,evr.dll,10.00.19041.0546
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,10.00.19041.0001
MPEG Video Decoder,0x40000001,1,1,quartz.dll,10.00.19041.0746

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.19041.0746

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,10.00.19041.0867
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,10.00.19041.0001
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,10.00.19041.0001
DV Video Encoder,0x00200000,0,0,qdv.dll,10.00.19041.0001
MJPEG Compressor,0x00200000,0,0,quartz.dll,10.00.19041.0746

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,10.00.19041.0508
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,10.00.19041.0508
IMA ADPCM,0x00200000,1,1,quartz.dll,10.00.19041.0746
PCM,0x00200000,1,1,quartz.dll,10.00.19041.0746
Microsoft ADPCM,0x00200000,1,1,quartz.dll,10.00.19041.0746
GSM 6.10,0x00200000,1,1,quartz.dll,10.00.19041.0746
CCITT A-Law,0x00200000,1,1,quartz.dll,10.00.19041.0746
CCITT u-Law,0x00200000,1,1,quartz.dll,10.00.19041.0746
MPEG Layer-3,0x00200000,1,1,quartz.dll,10.00.19041.0746

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,10.00.19041.1266
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,10.00.19041.1266
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,10.00.19041.1266

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,10.00.19041.0746
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,10.00.19041.0746

WDM Streaming Capture Devices:
,0x00000000,0,0,

WDM Streaming Rendering Devices:
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,10.00.19041.0746
Intel(R) Display Audio Output 2,0x00200000,1,1,ksproxy.ax,10.00.19041.0746
,0x00000000,0,0,
,0x00200000,1,1,

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.19041.0001
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.19041.0001
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.19041.0001
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.19041.0001
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,10.00.19041.0001

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.19041.0746

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,10.00.19041.0001
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,10.00.19041.0001

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.19041.0746

Audio Renderers:
SAMSUNG (Intel(R) Display Audio),0x00200000,1,0,quartz.dll,10.00.19041.0746
Default DirectSound Device,0x00800000,1,0,quartz.dll,10.00.19041.0746
Default WaveOut Device,0x00200000,1,0,quartz.dll,10.00.19041.0746
DirectSound: SAMSUNG (Intel(R) Display Audio),0x00200000,1,0,quartz.dll,10.00.19041.0746
DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,10.00.19041.0746
Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,10.00.19041.0746

Preferred DirectShow Filters

[HKEY_LOCAL_MACHINE\Software\Microsoft\DirectShow\Preferred]

, [, ]

{31305641-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{30345652-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{30395056-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{30385056-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{31435648-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{43564548-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{30357864-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{30355844-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{31637661-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_DVD_LPCM_AUDIO, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_MPEG2_AUDIO, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_MPEG2_VIDEO, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
{78766964-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{7634706D-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_mp4s, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{64697678-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{58564944-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
{5634504D-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_MP4S, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_WMVR, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
{44495658-0000-0010-8000-00AA00389B71}, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_WMVA, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mpg4, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_MPG4, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_h264, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_H264, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_WMV3, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mp43, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_MP43, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_m4s2, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_WMV2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSS2, WMV Screen decoder DMO, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_M4S2, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mp42, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_MP42, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_WMV1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSS1, WMV Screen decoder DMO, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_WVC1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_AVC1, Enhanced Video Renderer, {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
MEDIASUBTYPE_MPEG_LOAS, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_MPEG_ADTS_AAC, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_WMAUDIO_LOSSLESS, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_WMAUDIO3, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
WMMEDIASUBTYPE_WMAudioV8, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_RAW_AAC1, LAV Audio Decoder, {E8E73B6B-4CB3-44A4-BE99-4F7BCB96E491}
WMMEDIASUBTYPE_MP3, MP3 Decoder DMO, CLSID_CMP3DecMediaObject
MEDIASUBTYPE_MPEG1Payload, MPEG Video Decoder, CLSID_CMpegVideoCodec
MEDIASUBTYPE_MPEG1Packet, MPEG Video Decoder, CLSID_CMpegVideoCodec
{6C737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{64737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{64687664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
MEDIASUBTYPE_MJPG, MJPEG Decompressor, CLSID_MjpegDec
{20637664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
MEDIASUBTYPE_MPEG1AudioPayload, MPEG Audio Decoder, CLSID_CMpegAudioCodec
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
WMMEDIASUBTYPE_WMSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject

Media Foundation File Versions

mfcore.dll, 10.00.19041.1526
mfreadwrite.dll, 10.00.19041.0746
mfcaptureengine.dll, 10.00.19041.0906
mfsensorgroup.dll, 10.00.19041.1503
windows.media.dll, 10.00.19041.1387
frameserver.dll, 10.00.19041.1503
frameserverclient.dll, 10.00.19041.1503

Media Foundation Transforms

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms]

:
, , , [, ],

Video Decoders:
IntelÂŽ Hardware M-JPEG Decoder MFT, {00C69F81-0524-48C0-A353-4DD9D54F9A6E}, 0x6, 7, mfx_mft_mjpgvd_64.dll, 21.09.0013.0288
AMD D3D11 Hardware MFT Playback Decoder, {17796AEB-0F66-4663-B8FB-99CBEE0224CE}, 0x4, 8, amdhwdecoder_64.dll, 30.00.14023.7007
AMD MFT MJPEG Decoder, {687CBC51-25DA-4FFC-A678-1E64943285A7}, 0x4, 8, amf-mft-mjpeg-decoder64.dll, 30.00.14023.7007
IntelÂŽ Hardware M-JPEG Decoder MFT, {00C69F81-0524-48C0-A353-4DD9D54F9A6E}, 0x6, 7, mfx_mft_mjpgvd_64.dll, 21.09.0013.0288
AMD D3D11 Hardware MFT Playback Decoder, {17796AEB-0F66-4663-B8FB-99CBEE0224CE}, 0x4, 8, amdhwdecoder_64.dll, 30.00.14023.7007
AMD MFT MJPEG Decoder, {687CBC51-25DA-4FFC-A678-1E64943285A7}, 0x4, 8, amf-mft-mjpeg-decoder64.dll, 30.00.14023.7007
Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}, 0x1, msmpeg2vdec.dll, 10.00.19041.1526
DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}, 0x1, mfdvdec.dll, 10.00.19041.0001
Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT, 0x1, mp4sdecd.dll, 10.00.19041.0450
Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT, 0x1, msmpeg2vdec.dll, 10.00.19041.1526
WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject, 0x1, wmvsdecd.dll, 10.00.19041.0001
WMVideo Decoder MFT, CLSID_CWMVDecMediaObject, 0x1, wmvdecod.dll, 10.00.19041.1110
MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}, 0x1, mfmjpegdec.dll, 10.00.19041.1348
Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject, 0x1, mp43decd.dll, 10.00.19041.1165
Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject, 0x1, mpg4decd.dll, 10.00.19041.1165
VP9VideoExtensionDecoder
WebpImageExtension
HEIFImageExtension
Video Encoders:
IntelÂŽ Quick Sync Video H.264 Encoder MFT, {4BE8D3C0-0515-4A37-AD55-E4BAE19AF471}, 0x4, 7, mfx_mft_h264ve_64.dll, 21.09.0013.0288
AMDh265Encoder, {5FD65104-A924-4835-AB71-09A223E3E37B}, 0x4, 8, amdh265enc64.dll, 30.00.14023.7007
AMDh264Encoder, {ADC9BC80-0F41-46C6-AB75-D693D793597D}, 0x4, 8, amdh264enc64.dll, 30.00.14023.7007
IntelÂŽ Hardware H265 Encoder MFT, {BC10864D-2B34-408F-912A-102B1B867B6C}, 0x4, 7, mfx_mft_h265ve_64.dll, 21.09.0013.0288
IntelÂŽ Quick Sync Video H.264 Encoder MFT, {4BE8D3C0-0515-4A37-AD55-E4BAE19AF471}, 0x4, 7, mfx_mft_h264ve_64.dll, 21.09.0013.0288
IntelÂŽ Hardware H265 Encoder MFT, {BC10864D-2B34-408F-912A-102B1B867B6C}, 0x4, 7, mfx_mft_h265ve_64.dll, 21.09.0013.0288
AMDh265Encoder, {5FD65104-A924-4835-AB71-09A223E3E37B}, 0x4, 8, amdh265enc64.dll, 30.00.14023.7007

23

Out of interest, why are you using integrated graphics for Zwift when your PC has an RX 580 in it?

24

Because since getting RX580, I get the open GL error being out of date (graphics stuck on open gl 1.1) despite all driver up to date, never found the solution :frowning: It works no problem on integrated so I kept using that. My windows has never been activated on this computer but is fully up to date, potentially the issue with open GL?

25

Try by shutting down Zwift, deleting prefs.xml in Zwift folder. And knowndevices.xml in addition to be sure. You might need to tweak Zwift settings like trainer difficulty etc. afterwards.

I also sent you a DM with my email address for the log file. Maybe send all of them to maybe identify differences to when it was working. The interesting ANT parts are missing in the truncated log you’ve posted here.

26

ok Oliver, will send you log from this morning and log from a few days ago if I have them in the folder! Thanks a ton for your time and support

27

That’s not right at all, and whilst not directly linked, dodgy/corrupted drivers etc may be the reason for your issues. I’d strongly suggest clean installing Windows 10 from USB. Let Windows Update install all the drivers over the internet (including for your RX 580), don’t do anything manually unless you have to - like adding the ANT+ driver. Once it’s all up to date, then install Zwift and see if it’s resolved.

Save your personal files/settings/Zwift workout folders etc to a separate USB drive if you want to keep them, and copy back later. Also, get another stick of RAM.

28

Dave, that was done, computer with fresh win10 install just not activated (I can live with the watermark telling me to activate it as I stricly use this computer for Zwift)

29

Out of ideas then. There’s literally no reason why you would be required to use integrated graphics over a dedicated card unless something is seriously wrong.

30

From the ComputerSpecs.txt file I can see you have some serious issue with Radeon RX 580.
Try uninstalling this device and driver and reinstall it.
DXDiag crashed, driver version and graphic features are unknown.
This migth cause your OpenGL issues.
Beside that vendor and model is unknown, strange.
But ComputerSpecs is not up-to-date: Time of this report: 2/19/2022, 10:54:52.
Run DXDiag again and check for any errors.
Btw, ComputerSpecs.txt is a saved DXDiag information.

31

And concerning ANT+ issue: Zwift found ANT+ stick, channels are opened and search started.
Can you try with e.g. HRM close to ANT+ stick to see if it’s a antenna/range issue?
Beside that I can only mention again what Dave suggested in his post: with ANT+ stick plugged in search for Windows Update (yes, even it tells you you’re up-to-date), then go to optional updates and check if there are driver updates.
I’d also uninstall Zwift and delete everything remaining manually. Meaning delete folders “Program Files (x86)\Zwift” and “Documents\Zwift” (or whereever these reside depending on your Windows language).

32

Out for the weekend, will try all of this Monday, thanks a lot Oliver!

33

I made the discovery that when I have trainer and HRM connected via Ant+, I do receive a lot more RX Fails in the Zwiftalizer Output. It’s around 5-9% RX Fail for HRM and trainer. Every now and then I get a short disconnect, both HRM and trainer but mostly from the trainer which is quite annoying.

I then paired the trainer via Bluetooth, power, controllable and cadence and just let the HRM be on ANT+, because it doesn’t support Bluetooth at all.

Now the RX Fails are down to 1-1.5%. It looks like as either Zwift or the Dongle cannot cope with more than one device due to the low Bandwidth of ANT+. But it could last August, never had connection drops then. They started just a few weeks ago.

My Dongle is from Rotor, which is a branded Dynastream Dongle. So no cheap crap from Amazon or Ali.