It is the second time that your software for windows (updated the software and updated the windows 10 in a pc that I use only for this and which works perfectly) crashes after pressing the save button and loses all data.
Hello @Franco_Brussolo, welcome to the forums. I also use Windows 10 and have not experienced any crashes. What language do you run Zwift in, is it in Spanish by chance?
Edit, I just looked you up in the companion app and looks like you are Italian. So I doubt it is the language setting.
How strong is your network connection?
The network is stable and I was seeing a lot of other zwifters but I couldn’t rule out that it had a dip when saving. I still wonder why even if there was an outage in the network, because the software does not transmit the data at the next time.
You can drop a log file into www.zwiftalizer.com to see if there are any network errors or other issues. Do you know how to locate your log file?
No, can you post the path?
Ya beat me to it!
Contrary to common belief, not all issues are connectivity related.
Whatever the situation is, Zwift crashing is a bug.
Software can be written to alert the user of abnormal situations (connectivity included), prompt the user for an action to be taken (“Abort , Retry, Fail?”), and gracefully exit.
A crash is never a valid behavior - regardless of cause.
My log.txt was update last time in 27-dic-2020 but missing ride was run in 07-gen-2021.
… there should be 10 logs files there. One of them should match your (crashed) ride.
Sure, but log.txt is the most recent.
Hmm… something doesn’t add up here: unless the launcher is unable to launch the game, every ride (crashed or fully completed) should have a log file.
Your crashed ride was on Jan 7 2021, yet your oldest log file is Dec. 27 2020 . There should have been a log file bearing that date (Jan 7th.)
Seems I am missing something… or just lost.
I’ve a Launcher_log.txt of 07-dic-2021 (day of my ride) but no log file in this directory in 2021.