For 2 weeks now I’m having an issue installing zwift on my Samsung Galaxy S10. It was working fine for months now all the sudden I get an error when trying to reinstall that says incomplete installation - missing file click ok to uninstall and reinstall from playstore.
I follow all steps and have been in contact with support all week and still the same error and still the same generic answers from support
What file is missing? How do I find out? First they tell me I can’t send logs from my Android because I can’t login them they tell me to send logs but again can’t complete install so how am I sending logs.
Support keeps sending me to new people all week who keep giving same generic responses oh well uninstall them reinstall I’ve done this 100 times this is so frustrating.
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Anyone have a fix?
Has anyone identified a solution for this. My tablet is doing the same. It was working fine then suddenly last week the Zwift app would not start and it failed with “installation incomplete - missing files”. I have tried uninstalling and reinstalling but it does not fix anything.
Has anyone found a solution for this? I had the same thing happen today. :-/
I do not recall exactly what was wrong because I switched to an Apple 4K box for Zwift shortly after my post. However, I think it might have been because I had more than one user account on the tablet and it only worked properly when using the account that installed Zwift and the other account gave the installation incomplete error. I hope this helps.
Yes, that may be it. I just created a second user account on the tabled because I suddenly can’t log in to my first account anymore.
Thanks for your reply.
I had this problem today on my Android tablet (after the latest update got rolled out). It seems the root cause is, that the tablet had a second Android system account, that also had Zwift installed.
Unfortunately the provided error message is not helpful at all, as uninstalling and re-installing Zwift from the Play Store does not fix anything. The best way to notice this problem is that re-installing Zwift is extremely quick (almost instantaneous, no 1.4 GB download).
The solution is to switch the tablet to the other account that has Zwift installed. Then delete the cache/storage of Zwift and then uninstall Zwift on this second account. Then switch back to the first account, uninstall and reinstall Zwift (this time it will take much longer as the new App is actually downloaded)
In summary: on Android, Zwift does NOT work well if it is installed on multiple user accounts! It would be great if the error message could be updated to indicate this.