Hey, today while on a group ride on the Sugar Cookie I’ve noticed that all my best times on all four sprints are gone. After the ride I can see in Companion App only new times from today. All previous one are gone and I had over 10 PRs (or even more) on each segment. The last time I rode all these sprint segments was 10 days ago on 11th August (riding The Big Ring).
Funny enough it seems that when checking segments for The Bug Ring I can see all missing times. When checking Sugar Cookie I see only these from today and none from the past 90 days.
Hello @MateuszK, thank you for reaching out. I think this is just due to the difference between forward and reverse segments. On Sugar Cookie, you’ll hit the Stoneway Sprint segment from the forward direction. On The Big Ring, you’ll hit the same segment from the reverse direction. Since the average gradient is different between the two directions, the forward and reverse segment times are separated.
Your segment times in ZC should be preserved for much longer than your most recent 90 days, so feel free to reach out to Support if you’re missing any segment times that you’re sure that you should have (e.g. if you completed Sugar Cookie previously, you should definitely have at least one more segment time in ZC)
I have double checked on ZP and there’s the same data displayed I also checked my activities and it turned out that it could really be that all previous times are older than 90 days and therefore are not being displayed.