Zwift took my money but when I try to ride it's still showing me as on a trial

Bugs and Support
1

Hi there,

I paused my account for some outdoor riding, but the weather is so crap I reinstated it. The app has taken my membership fee exactly 7 days ago, but when I start to do a ride it is telling me that I am atill in a trial and wants me to pay again. The Contact Us page on the website is not working and just takes you into a loop.
Any ideas how to get hold of someone to resolve this? I have now lost a week of riding after paying for it.

regards
Sean

2

Hi @Sean_Camp welcome to the Forums! My name’s Oscar from Zwift.

I appreciate the information shared and I understand how important can be for you to use the game after you paid for your membership.

I noticed that you opened a support ticket directly, we checked your account and your membership is active. In this case, if this issue continues, please continue working via email with our team, they will be helping you if needed and provide the best assistance.

Best,

1 Like
3

Hi Oscar, yes, thanks. The support team must have done something because I logged on straight afterwards and my account has updated to the game.
Thanks, and regards
Sean.

1 Like