Hi, I’ve recently started my membership again and paid my first monthly a week ago, but appears I’m stuck in Trial mode as when I click on a ride/course, it shows the course, but I can’t join the ride or route?
Contact support.
Also if you paid via Apple app store, don’t do that. It’s the source of most renewal failure problems people experience.
Thanks Paul, didn’t pay with Apple Pay - contacted support a couple of days ago, but heard nothing but hope to hear back soon, driving me mad!
Hi @Paul_Walsingham, welcome to the Forums, I’m Oscar, working with the Zwift Support team.
@Paul_Southworth thanks for sharing.
We’d like to apologize for our delay in getting back to you and we appreciate the information shared and I understand how important it is for you to use your account after you paid for your memberships, I will be sharing information.
I’d like to let you know that I checked your account and I was able to see you have your membership active which is why I’d like to ask you to log out and log back in, if you did and the issue seems to persist, try deleting the app and download it back. You can double-check the credentials to make sure you’re logging into the account in question.
Also, I was able to see that your support ticket you submitted and our team is working and we’ll reach out to you to share more detailed information.
If you have any other questions or concerns, you can let us know here or reply to our team once they reach out to you.
Best.