You will get a faster response by submitting a ticket: https://support.zwift.com/hc/en-us/requests/new
Thanks Paul, I have done that already. Several times but here I am, days after paying and its still not working. Just frustrated, its bitter cold and I really want to ride… You my friend are about 10,000X faster that Zwift has been in responding to this. I have not heard a thing from them other than the auto reply. Figured maybe they monitor the forums better than the support system, lol