Zwift Support - running

(Alan) #1

Does anyone else have problems with getting support?
I have been having real problems using Zwift when running and to start with, the support was really good. They asked me to send some information to them which I did but since then, they no longer respond. To be honest, I think they may have blocked my email address as I no longer get an acknowledgement message. I don’t know why they would have done this as I have always been polite and helpful to them. It’s a shame because I feel that Zwift is really good but can’t progress properly with it as it is.

(Lauren) #2

Our Support Team wouldn’t go out of our way to block an email address. I’m sorry that you feel this way, and I’d encourage you to submit another support ticket. If you’re not getting emails from us at all, then you may want to check your Spam/Junk folders and that you hadn’t previously marked an email from us as spam. If you do decide to write in to us, we could add your email to our subscribe list so you can get our emails again. We could also look more into the RunPod issue.

(Kehva) #3

Tier 3 is currently looking at your ticket and it’ll take a little time before they can get back to you. Tier 3 has fewer agents that are able to research your foot pod concerns and it can take a little more time.